Brilliance Honda of Crystal Lake

Very pleasant experience Mr Hansen covered all questions I had about the vehicle,and knew all about the car I wanted.I was impressed by his knowledge of Honda Mr Hansen covered all questions I had about the vehicle,and knew all about the car I wanted.I was impressed by his knowledge of Honda More

Spoke to Vince on the phone the evening before i went to the Dealership, he seemed honest and non aggressive . Next day went in to see the Honda Civic. I left to check other vehicles , I called Vince again and Dealership, he seemed honest and non aggressive . Next day went in to see the Honda Civic. I left to check other vehicles , I called Vince again and he said call anytime and he could help . I ended up leasing vehicle that evening. More

Great experience all around So, first off I am not a pressure guy. I had set up and appointment to test drive a car, but was very open about looking at other cars. The salesman w So, first off I am not a pressure guy. I had set up and appointment to test drive a car, but was very open about looking at other cars. The salesman was more than accommodating in that regard. He was nice enough to get me a rough estimate on how much it would cost for me to purchase the car. I left, kind of on the fence about the car. When to test drive another car from another dealer and found they where doing it so much different than Brilliance. I enjoyed my experience at Brilliance, I tolerated the other dealership. From start to finish the staff was kind, helpful, and easy to work with. More

Pilot Purchase We had a great purchasing experience at Brilliance. We had just started the buying process when we met Max. We told him that we were not looking to We had a great purchasing experience at Brilliance. We had just started the buying process when we met Max. We told him that we were not looking to purchase anything that day and probably not for a week or two. He took us out on a test drive showed us all that the Pilot had to offer and gave a great price. We looked at other vehicles and worked with other dealerships. The other dealerships were pressuring us and sending emails to us as soon as we left their lot. We didn't have this at Brilliance. This was the second time we have visited Brilliance. The previous time we did not end purchasing a vehicle from them but the good experience lasted and we were drawn to go back and see them again The staff at Brilliance was friendly and great to work with. Everyone is super nice and willing to answer questions. I would recommend this dealership to everyone. More

Excellent Buying Experience This is our second time purchasing a car at this dealership. The staff is welcoming and made this purchase comfortable and effortless. Lauri Cavon w This is our second time purchasing a car at this dealership. The staff is welcoming and made this purchase comfortable and effortless. Lauri Cavon was our previous sales consultant for our first Honda but was promoted to sales manager (well deserved) and referred us to Cindy Laudermilk for this purchase. Cindy is very friendly, knowledgeable and efficient. She walked us through all the features of the new Honda with us and answered all our questions. More

Excellent I had a great experience purchasing my latest vehicle from Brilliance Honda,after dealing with the same management for over 20yrs They re-confirmed us I had a great experience purchasing my latest vehicle from Brilliance Honda,after dealing with the same management for over 20yrs They re-confirmed us that there is no better shopping experience than at Brilliance Honda. The kind,courteous staff made my search painless,efficient and quick. I can't imagine going to any other dealership other than Brilliance Honda for any future purchases. More

Great experiance No pressure sales, friendly staff and best deal in town on my new cars. Would recommend to anyone looking for a new car!!! Thanks for making car shopp No pressure sales, friendly staff and best deal in town on my new cars. Would recommend to anyone looking for a new car!!! Thanks for making car shopping easy!!! More

Fast and thorough Was greeted by Leslie Wood who was very friendly and referred us to Jeremy Cybulski. Told Jeremy exact car we where looking for & he was able to loc Was greeted by Leslie Wood who was very friendly and referred us to Jeremy Cybulski. Told Jeremy exact car we where looking for & he was able to locate for us. Car was brought to dealer and we were able to get it within a week.. Everything went fast and thorough. Jeremy explained & showed us everything on the car. More

No Pressure Experience Ryan was very friendly and was able to provide us with information about all of the features of the used vehicle we purchased. He went the extra mile Ryan was very friendly and was able to provide us with information about all of the features of the used vehicle we purchased. He went the extra mile to assure that all of our needs were met. Darrel, of finance, added to the ease of completing the purchase. More

Great Sales Experience Gary was very knowledgeable and willing to work with us and what we could bring to the table. Darrel the finance person was not pushy at all, which wa Gary was very knowledgeable and willing to work with us and what we could bring to the table. Darrel the finance person was not pushy at all, which was different from other experiences I have had before. More