I would give them 0 stars - I should have done this months ago but I got busy and am just now getting to it. As I go to file a complaint about Brinson Ford - Athens, I see that their ratings are already pitiful. Now it makes sense, they just don't care. My complaint is that they are very unethical and be sure to check your mileage of your new & old car before signing off on it. I don't see where they did anything illegal (or at least can't prove it because I was not there at the time of purchase). My 80 year old grandma with the help of a daughter purchased a used car from them in May. Several people pointed out that the car had a damaged frame (as if it had been wrecked and repaired). The dashboard lights would randomly come on, low tires/gas cap open/engine warning light/inaccurate cruise control setting. After repeated visits to Brinson Ford, the only suggestions the service department gave here was to trade it in for a price much lower than her purchase price. (Shortly after she purchased it, she went into the hospital for two weeks and then couldn't drive for another two weeks.) She went back 6/10, alone. She was talked into trading the used car that she owned less than two months for a new car. The paperwork says she drove over 600 miles in that short time. There is no way she even went 200 miles. She went in to speak with her salesman, Scot, and he convinced her that the Focus was not enough for her, she needed a Fusion. The owners manual was not in the car and after repeated requests, she said Jarvis Coper was very helpful and got that together with her plates and spare key. I went over all of the paperwork and went in to talk to the finance manager. The sale was done, we were not asking to give the car back and get our money. I wanted to know their side of the story before I posted her side on the internet. I asked if they told her how much she would be losing if she traded it in. Mike or Mark (whoever the finance guy is) said that they go over the numbers in detail. A typical "little old lady" isn't going to understand your "details" but she would understand if you said "you are about to lose $8000". These guys lack then ability to put themselves in the place of anyone else. All they are seeing is $$$$. My question was "how would you feel if your mother/grandmother/wife/sister/daughter felt like someone took advantage of them all because they didn't want to 'bother' you?" The guy was either flustered or didn't understand the policies that he is selling. He wanted to argue about her needing GAP insurance. I read the contract, we can call and cancel so that does not concern him. I had to correct him on how GAP insurance works. Hopefully he knows and was just caught off guard. As for the extended warranty, I wanted a refund for that. He did show me where they pro-rated it and applied it to her down payment on the new car, which is fair but was very rude and hostile about the entire situation. He then continued to argue the extended warranty sale on the new car and refused to refund that. He said it was not possible for the way they created the loan. When you choose 0% interest, you are losing out on other rebates. The dealers will push it but it is not always worth it. That was the case here. She bought a brand new car, got a $1500 rebate... so paid 1500 less than sticker price. When it comes down to it, they made a lot of money off this little old lady. Talking to him was like talking to a programmed minion, almost like he was reading a phrase it out of a book, repeating it over and over. He doesn't know anything but what he was told.