Bergstrom Ford of Green Bay

I was really hoping that the new ownership would clean up a service department that's beyond poor. Unfortunately, as of today, that's not the case. This is the closest Ford dealership to my home. I purchased a service department that's beyond poor. Unfortunately, as of today, that's not the case. This is the closest Ford dealership to my home. I purchased multiple brand-new diesel pickups from them. Yesterday my truck threw a check engine light. This morning I went to the dealership (after calling multiple times with no answer from service) with the diagnostic trouble code in hand, along with Ford's technical service bulletin and the part number of the sensor that needed to be changed. I spoke to Jason in service who told me that I'd need to pay a $200 diagnostic fee before he could tell me anything. I explained that I had all the info, and was looking for a budgetary price to complete the TSB. he responded (without looking at anything) $1500, and we're booked out 3 weeks. I laughed and said the part is $250 and the TSB states is a 0.6 hour job. He said that's warranty time and it will take us at least 2 hours...Not sure how 2 hours and a $250 part comes to $1500, but I'd had enough. I went to the parts counter purchased the part for $250 and changed it myself in 35 minutes. I have no doubt if I were a little old lady, or someone who didn't have the skills to diagnose and repair this myself, they would have gladly charged me $1500 for a repair that could have been under $500. This is the type of poor customer service that made me abandon this dealership 3 year ago. Back then it was a steering sensor with a DTC and TSB, that cost $150 to replace and they tried to charge my wife over $2000 for a whole new steering column. I was hoping that new ownership would have corrected the greasy tactics but I guess it hasn't. Buyer and customer beware, these guys are more than willing to overcharge you for simple repairs. More

Great customer service and help with buying my new truck would recommend to anyone to go there to buy a vehicle and it gets done fast and efficiently would recommend to anyone to go there to buy a vehicle and it gets done fast and efficiently More

Linda was a pleasure to work with. Very friendly, kind and helpful. She made the process less painful as I hate spending that kind of money. Thank you Linda! Very friendly, kind and helpful. She made the process less painful as I hate spending that kind of money. Thank you Linda! More

We worked with Cory Jones on purchasing a vehicle. Cory was very knowledgeable on the different vehicles we were looking at. He knew the features, gas milage, warranties...etc. for all of them right Cory was very knowledgeable on the different vehicles we were looking at. He knew the features, gas milage, warranties...etc. for all of them right off the top of his head. He also could tell us all of the fees involved on making the purchase. He was very friendly and easy to work with. He was even willing to look up other vehicles that were at your other locations in case there would be another one that would be a better fit for us. He listened to what we were looking for in a vehicle and helped us find one that met our needs. We purchased a 2020 Chevy Trax. Thanks Cory for the excellent service!! We will be recommending Cory to all of our friends and family. More

Sales person was not willing to accommodate our concerns with the vehicle. They also tried putting a warranty and oil changes into the final price without mention of it beforehand. It was snuck into the pur with the vehicle. They also tried putting a warranty and oil changes into the final price without mention of it beforehand. It was snuck into the purchase agreement, but barely glossed over. More

I was treated with professionalism and respect. Highly recommend this company to my friends and family. Highly recommend this company to my friends and family. More

They were extremely, helpful, friendly, and willing to work with us through the buying process. work with us through the buying process. More

Trevor was great the guy knows sales and how to treat a customer. I’ve been working with people for over 20 years and he’s a A+ sales associate. I’m not sure on their service since I found a handful wrong customer. I’ve been working with people for over 20 years and he’s a A+ sales associate. I’m not sure on their service since I found a handful wrong with the truck. I have put 600 miles on the truck, the front alignment was off, the steering box has play, blew the drivers shock. The SM stated the exterior was detailed which may have been washed but not buffed. SM stated detailer cleaned bed which was not correct. Sprayed simple green and oil and dirt came out. The gooseneck ball is corroded into the receiver as well as the safety latches. Fuel filters were at 39%. Damage on the front and rear bumper which rear was buffed and it came off. My personal opinion it was great working with the staff and I should have done a better inspection of the truck before hand. More

Customer service is on spot! Never had people go above and beyond like Broadway! Thank you for a great buying experience Never had people go above and beyond like Broadway! Thank you for a great buying experience More