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Brookfield Chrysler Dodge Jeep Ram - Service Center

4.6

11 Lifetime Service Reviews

1845 Pipestone Road, Benton Harbor, Michigan 49022

11 Reviews of Brookfield Chrysler Dodge Jeep Ram - Service Center

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October 06, 2018

"Express Lane - Quick and very Courteous "

- William

Brought my Ram 1500 in for an oil change and Manager Tommy Jones was able to take care of my vehicle quickly and in a professional manner. Tommy took the time to explain what would be done, checked for a recall (and took care of it), and reviewed what they found with my truck. The Express Lane is managed and operates very well. The whole process was easy.

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Recommend Dealer
Yes
Employees Worked With
Tommy Jones
Oct 08, 2018 -

Brookfield Chrysler Dodge Jeep Ram responded

William, we really appreciate the kind words for our service team! Thank you for trusting Brookfield Chrysler Dodge Jeep Ram with your vehicle, and please let us know if we can ever be of further assistance!

July 03, 2018

"A joke "

- freehand1

I went for a oil change and tire rotation, it took a hour and half which is a joke. Jake was the only one helpful in the service department Tom Jones and Tyler Danneffel definitely weren't any help. Sally didn't help me when I asked for it. All I know is that I will not be takings my trucks back there for sevice.

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Recommend Dealer
No
Employees Worked With
Sally Sexton
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 18, 2018 -

Brookfield Chrysler Dodge Jeep Ram responded

I am concerned to hear that you are dissatisfied with your experience. I sincerely apologize for the delay, and for any inconvenience. I hope you will consider reaching out to us directly so that we can learn more about the situation. Please take a look at your private messages for our contact information. Thank you.

June 01, 2018

"Great Friendly Service!"

- william412

We were on our way from St. Johns, MI to Urbana, IL for the graduation of our youngest granddaughter! I noticed a noise and pulled off I-94 to see what the problem was. Seeing that it was a "front shield" underneath the car that had come loose, I drove a little farther off the exit and spoted Brookfield Chrysler Dodge Jeep Ram, and took my Ford into the service department to see what they could do. They had this Express Lane, that I was directed to pull into. Tommy Jones #51 and Jacob Little #48 were working there at the time. We left the car with them, as they were finishing up with an oil change ahead of us, as we headed over to a restrurant to get a bite to eat while we waited, it being lunch time. We told them that we'd be back over to pick up the car and pay for it when we finished eating. As we we were in eating our lunch, Tommy & Jacob walked in - told us that the car was repaired - gave us our keys - said that it was parked just outside the restrurant - and told us that there would be no charge as they just had to wire it up. In today's world, it is so refreshing to run into two really great guys who helped us out in an emergency situation and got us right on our way. Our hats are off to these two fine gentlemen!!! Thanks Tommy & Jacob - the very best of everything to you both.

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Recommend Dealer
Yes
Employees Worked With
Tommy Jones & Jacob Little
Jun 01, 2018 -

Brookfield Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave this incredible review! We know how stressful unexpected trips to a service center can be, particularly when you are traveling such a long distance. We are thrilled to hear that our team took great care of you, and will make sure that Tommy and Jacob know how much you appreciated their help. Thank you relying on our team here at Brookfield Chrysler Dodge Jeep Ram!

May 16, 2018

"Express lane"

- 82nd.airborne

Took my wife's jeep in yesterday on Saturday May 12th 2018. Had to wait awhile because they were very busy. When I pulled in they changed the oil, I had them replace the wiper blades. They rotated my tires (n/c) checked all tire pressure even the spare in the trunk. Looked all over the under carriage and didnt sell me anything I didn't need. They were very polite and clean and tho busy they did not rush just to get it done. They do good with and I am very pleased. Our second time there and we will be back. Thanks Jacob Little #48 . Oh and I met Mr. Brookfield very personal guy.

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Recommend Dealer
Yes
Employees Worked With
Jacob Little
May 11, 2018

"oil change"

- carlsoncreek

Jacob Litte #46 was very thorough. He explained things well for me. I didn't feel pressure to do unnecessary work on my car. They got me out fast on my lunch hour.

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Yes
Employees Worked With
JAcob Litte #46
April 18, 2018

"Great Dealership!!"

- beuk

I've been buying vehicles from Brookfields for years. Even when the was a question about warranty they came through. I would recommend them for service or purchasing a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Sally Sexton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Danneffel
April 11, 2018

"Quick, trustworthy service!"

- Mel

Great service department! Friendly environment. Tyler Danneffel did an excellent job helping me when my vehicle needed major service. He presented me with the best options at the best price. Great customer service and quality of work!!!

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Recommend Dealer
Yes
Employees Worked With
Tyler Danneffel- Service Department
March 03, 2018

"Both Mike Rhodes and Tyler Danneffel were amazing."

- Tim Heger

Our Jeep had problems as we traveled past Benton Harbor and stopped at Brookfield Jeep without an appointment. Mike, Tyler and all the service tech's did a great job fitting us in, explaining the problem and providing solutions that allowed us to keep our dinner commitment with our daughter 4 hours down the road. Highly recommend them and was very impressed with everyone we met.

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Recommend Dealer
Yes
Employees Worked With
Mike Rhodes and Tyler Danneffel
January 18, 2018

"Outstanding!"

- Leitzfarmsllc

Tyler in the service department did an outstanding job and went above and beyond while working on my 2015 Ram! From drop off to pick up the entire process went really smooth!

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Recommend Dealer
Yes
Employees Worked With
Tyler
December 01, 2017

"VERY PROFESSIONAL;"

- the69judge

I had to come in because my Chrysler 200 it was making all sorts of noises and clunks i am not familiar with cars and tyler made my problems seam very simple and easy to understand.

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Recommend Dealer
Yes
Employees Worked With
tyler danneffel
Dec 30, 2017 -

Brookfield Chrysler Dodge Jeep Ram responded

Thank you for sharing your story I am glad Tyler was able to help solve your problem!

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