After 10y of getting new Honda's of Dodge's at Brown every 3y, it was once again time to do so(We live in VA Beach but have been driving to Charlottesville.) My last contacts were gone so I consulted these pages and saw some positive remarks about Steve Young. On the positive side, he was quick to respond and find me the vehicle I was looking for. Where things fell apart was that the money was higher than the advertised promotion(not a bad credit related issue) The explanation I was told was that money factor changes daily. When I called them on this they acquiesced, but the damage had been done. (For the uninitiated, the money factor is a lease version of an interest rate, and is a prime area where dealers may pad their profits.) Hopefully, this is a cautionary tale not only to the consumer to go elsewhere for their automotive needs, but also for those in the industry. If you have a customer who drives 4hours to get their vehicle from you, why would you want to jeopardize that to make a few extra dollars? When you weigh how much extra they would have received on this vehicle by jacking up the money factor vs. all the money they will lose from me over the years(not to mention potential new customers lost as a result of this type of review) the numbers just don't make sense.