My husband worked with Angela for several weeks to find just the right Challenger SXT. When we were ready we met with Angela and Jesus who were both very attentive and good to work with. Things went south when I asked why they wanted to run a credit check since I was financing thru my credit union, had the pre-approval letter and a bank draft for them. The sales manager Chris brought in the supposed finance manager who treated me like a two year old, lied to my face and then claimed on the next breath he hadn’t, and basically implied we were deadbeats who couldn’t be trusted. All this from a finance dept who is an agent for my credit union. I’d hate to see how he treated people who were financing with a bank they were NOT partnered with. At that point I was ready to walk but decided to give them one more chance because my husband had been waiting to get what he wanted. Well, after over three hours of this ordeal we were then ushered into Paul from Finance’s office to finally sign the paperwork. Paul was barely civil and was VERY put out that I would not buy the extended warranty from him because we could get the same deal with our credit union for much less. He even made the comment that he “hoped I understood what I was buying” and sarcastically said he hoped we didn’t have any trouble with the car, implying we wouldn’t be covered. He couldn’t have been more clear about what he thought of me if he had ended his comment with a you dumb woman at the end. Then he pouted for the rest of the transaction. When I asked him what term he put on the loan paperwork he told me to “figure it out with your credit union.” WOW!
This guy is the closer, the last thing the customer remembers before they take delivery of the car. Not very smart having someone like Paul in this role.
I actually felt sorry for Angela and Jesus because I bet this so-called finance dept loses sales for them. Plus I think they sat on our paperwork because we complained. It shouldn’t take over 3 hours to purchase a car when all you need to do is draw up the docs and accept a check. A big fat check by the way. Since this was a Costco sale I will also be letting them know about our less than stellar experience. Very disappointing. It really ruined what should have been an exciting experience.