Buena Park Honda

Did not honor coupon. Other dealer have honored any paper or online coupon I have presented in coupons to both Ford n Dodge, they both have honored all coupons no matter what. I had never gone through the tr or online coupon I have presented in coupons to both Ford n Dodge, they both have honored all coupons no matter what. I had never gone through the trouble. More

I made an appointment for 10:40 and i had to wait until 11:30 to have a service Advisor come out. I was highly upset and frustrated due to the fact that i made an appointment to make things a little smooth 11:30 to have a service Advisor come out. I was highly upset and frustrated due to the fact that i made an appointment to make things a little smoother and stated what i wanted done and what advisor i wanted. That wasn’t done but Maria was very helpful and gave me a time frame of 3 hours and it was actually done like an hour and a half earlier and the process to pay was super fast. More

Good oil change. They said completely car wash but they cleaned outside but not inside but that’s fine but other then good cleaned outside but not inside but that’s fine but other then good More

I had a very nice experience with Nora Annaya! She was very kind and knowledgeable and helped me find the right car for me. Highly recommend! very kind and knowledgeable and helped me find the right car for me. Highly recommend! More

I was very pleased with the service at Buena Park Honda. The associates made the process of leasing a Honda Civic very fast and efficient. The associates made the process of leasing a Honda Civic very fast and efficient. More

Quality of service was generally good. I did have to repeat myself several times about the service I needed: once when setting the appointment, again to the tech when I arrived, again to my customer ser repeat myself several times about the service I needed: once when setting the appointment, again to the tech when I arrived, again to my customer service rep in the garage, and then one more time with the service rep in the office. I think if I've made an appointment online and specified the service needed, that should be somewhere in your system so I don't have to keep repeating myself once I've arrived. It would so slick if I arrived, you know my vehicle (because I've told you) and you say "Hello, so it will be a maintenance B1 service today?" That's a minor quibble though. A little more serious is recommending fuel induction and or cabin air filter services as "critical" for $300 as they aren't in the normal maintenance schedule at my mileage (plus changing the air filter oneself costs like $10 and takes 3 minutes). Otherwise, I do trust the Honda techs to do the job right when they do it. I've been to other independent shops in the area and drove away only to realize that they didn't put things back together correctly, or another problem mysteriously crops up somehow. I also appreciate the new text message/online recommended service approval process. All-in-all, a nice and reliable service experience for my Honda CR-V, just make sure you double-check those recommendations. More

The last couple of times I’ve been to Hardin Honda, Josh was my service associate. Great guy, great services. Keeping guys like him around will keep customers coming. was my service associate. Great guy, great services. Keeping guys like him around will keep customers coming. More

Highly disappointed in the check in time for a service appointment. Had a 10 o’clock appointment, arrived on time, 10:40 still waiting to be checked in. I did explain to an employee that my ride had been appointment. Had a 10 o’clock appointment, arrived on time, 10:40 still waiting to be checked in. I did explain to an employee that my ride had been waiting for me and needed to return to work. He did get me an envelope (took about 15 minutes to retrieve it) to drop my key in so I could leave. That was helpful, but again, I was still there for 40 minutes without speaking to a service advisor. Definitely need a better system. More

chloe was very helpful and nice. i like going to this delaership for my car maintenance. the place is clean and service is great. i will be definitely be back again. delaership for my car maintenance. the place is clean and service is great. i will be definitely be back again. More