Buhler and Bitter

Went to Buhler and Bitters after finding a truck I was interested in on the internet at this location. Spoke with the salesman Jeff and together we came to a deal on the truck. Jeff was so nice, and helpf interested in on the internet at this location. Spoke with the salesman Jeff and together we came to a deal on the truck. Jeff was so nice, and helpful to make the sale, but once I brought the truck in for the items we agreed would be replaced, he wanted nothing to do with me. Dealing with the service advisor Tim was a nightmare, as he pretty much said yea whatever and left me my wife and 2 small children standing there. To make a very long and irritating story short, the salesman Jeff promised me this that and the other thing, and I had to make 4 trips back to the dealer and receive nasty personal text messages from the him saying he never told me anything was getting fixed! And the service advisor was so rude he didn't even make eye contact, and when a mechanic came in to ask him a question(as he didn't even excuse himself), he said to the meachanic "just give them the run around", speaking about a customer right in front of us! My 4 and 5 year old children acted better than these 2 grown men. The ONLY helpful person was the mechanic that I finally spoke to directly to make sure the correct work was being done. More

I originally got to this dealer for service on a 2008 Dodge Avenger on a repair that was just a bit past warranty. Both Chryler and Buhler honored the warranty, and even though they had my car for a mont Dodge Avenger on a repair that was just a bit past warranty. Both Chryler and Buhler honored the warranty, and even though they had my car for a month they only charged me for the first week on the rental and ate the reat of the cost essentially giving me a "loaner" as if I bought the car there. Carlos was very considerate. I happened to be back in for a minor recall and met Jeff Fraley. I became enamored with a 2011 newer version of my Avenger. When I entered the sales area I wasnt bum rushed oer hit with "sales talk". I was asked what I wanted and I told him. I did mention before hand that I wanted to deal with him and not his manager. Jeff was true to his word got me the deal I was looking for and a little bit more. The money guy as I like to call him was great and not creepy. He was upfront with the costs and it didnt take forever. Since then I have referred 7 people with 6 of them buying from the dealership. Almost all of the people working there I have encountered have been pretty good, always greeting you with a smile. I plan on buying my next car from them if I ever get tired of this one. More

Worked with Bill Bryce in service. He was very nice and friendly and made all repairs needed. My Jeep drives like new. I needed the car ready by a certain time and he made that happen. I bought the Jeep friendly and made all repairs needed. My Jeep drives like new. I needed the car ready by a certain time and he made that happen. I bought the Jeep at Buhler and have been bringing it there for service for 9 years. Their service department is great. I have never felt uncomfortable talking to any of the people working there. They have always been nice, knowledgable, and respectful. I tell everyone I know how much I like bringing my car there. Will be buying a new car in a year or two and it will probably be another Jeep from Buhler, but if it isn't, I will still bring the car there for service. Thanks. More

Salesman Jeff contacted me by e-mail and phone and was not pushy when I explained I was probably going to use a Jeep dealer closer to my home. I finally contacted Jeff 2 months later (after going to 2 ot not pushy when I explained I was probably going to use a Jeep dealer closer to my home. I finally contacted Jeff 2 months later (after going to 2 other dealers) and after I explained exactly what I was looking for he gave me a fair price right over the phone. He even got me Rebate Dollars I did not know I qualified for making the deal even better. When I arrived at the lot,I found him to be a "Jeep Expert" in my opinion. He worked hard to get me a fair trade in value and I was concerned that the final financial step would not go well because of the great price I was getting. Charlie V, the finance manager, was very informative, and honestly made the process go even smoother. No hard sell on any "upgrades", just good honest information in a relaxed way.Considering the circumstances they are working in after the showroom burned down, this was a great experience for someone who has purchased and leased at least 20 vehicles in my time. I highly recommend speaking to Jeff if you are in the market for any type of Jeep, especially a Wrangler. More

Used the on-line form to request service for scheduled maintenance. Carlos was great in responding to the request and scheduling the appointment. I dropped off the car and all work was completed as plann maintenance. Carlos was great in responding to the request and scheduling the appointment. I dropped off the car and all work was completed as planned. I received a call when the work was completed. Very smooth and pleasant transaction. Despite the fire, they have not missed a beat. More

I just wanted to write and let you know what a pleasure it was coming down to Hazlet and purchasing my new car. The Price, and the service were outstanding. Having purchased several cars for both my Wi it was coming down to Hazlet and purchasing my new car. The Price, and the service were outstanding. Having purchased several cars for both my Wife and Myself, I have to let you know I have never once had such an easy, hassle free purchase.. Usually after a deal has been struck, I feel like I have gone through a battle, but not this time. From Jeff's exceptional pricing, Tom's courteous attention to getting the deal done, and Ed's quick and painless financing, I felt like I was treated to a pleasant and rewarding experience. I can honestly say I have never once thought of recommending a dealership after purchasing a new car. Now I feel like I finally can do that. Should any of my friends or family be in the market for a new Chrysler or Jeep, I know where to send them. More

Two Words: ABOVE and BEYOND This is how I describe my Two Words: ABOVE and BEYOND This is how I describe my experience with Buhler, in particular, Jeff Fraley. I was at first disappointed because the c Two Words: ABOVE and BEYOND This is how I describe my experience with Buhler, in particular, Jeff Fraley. I was at first disappointed because the car I went there for was no longer available and I was getting ready to walk out just like I had at two other dealerships. Jeff stopped me and then proceeded to spend the next 3 days finding not only my car but one that was way beyond what I wanted and my new 2012 Dodge Charger is GORGEOUS. I feel like a father with his newborn baby. Jeff did a great job. I look at the negative reviews on this site and it only confirms that you can't make everyone happy. The staff at Buhler are not Cylons, but sales people who make a living selling a product that the public want and depend on word of mouth and repeat business. They would not survive if they did not do the best they can to satisfy and in my case, along with countless others, they did. Do yourself a favor and just go and talk to Jeff. I hope you have the same experience that I had. More

World Jeep Crysler beat their price on a Jeep Laredo 2012 Mrsp 30415.00 by approx 2000.00 in addition the trade in price of 19000.00 was beat with a trade in price of 22800.00. A 5000.00 savings. Finally t Mrsp 30415.00 by approx 2000.00 in addition the trade in price of 19000.00 was beat with a trade in price of 22800.00. A 5000.00 savings. Finally the document fee $325.00, which was supposed to be one of the lowest according to the salesman was 279.00 at World Jeep. SHAME ON YOU BUHLER!!!!! More

Horrible customer service. Very arrogant. Professional Cheaters!!! Take your chances to face to consequences. They are good only at the beginning. Once you bought the car, you are on your own. Cheaters!!! Take your chances to face to consequences. They are good only at the beginning. Once you bought the car, you are on your own. More

Jeff did everything in his power to assist me and make my purchase happen. My vehicle was a special order, and Jeff kept me updated every step of the way. Without his assistance, my Jeep would not have bec purchase happen. My vehicle was a special order, and Jeff kept me updated every step of the way. Without his assistance, my Jeep would not have become a reality More