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Buick GMC Cadillac Fort Walton Beach - Service Center

Fort Walton Beach, FL

3.5
17 Reviews

17 Reviews of Buick GMC Cadillac Fort Walton Beach - Service Center

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January 13, 2023

Your scheduling system is not very customer friendly I got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next S More

by Dan Scupin
Overall Experience
Recommend Dealer
No
Employees Worked With
Dan DeRoberto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Southard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Buick GMC Cadillac Fort Walton Beach responded

Hello Mr. Scupin, Thank you for reaching out to us. We apologize for the issues you had trying to schedule an appointment. We are working to have our own scheduler who will work out of the service department. This should be in place in the next few weeks. Please contact us at 850-244-5165, option 4 for operator and ask for Kady or David in service. We will ensure a hassle free experience. Thank you again and we look forward to hearing from you.

October 31, 2022

It's bad when the dealership can't fix their own vehicles without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn More

by jm693429
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Prinzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Skeens
September 02, 2022

had our 2015 Cadillac serviced today. From the time I drove into the service bay until the time I left, I was treated with the utmost respect. Everyone was professional. They got the work More

by gail1034
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Banning
July 14, 2022

Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo More

by Jchailey2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Austin
Jul 14, 2022 -

Buick GMC Cadillac Fort Walton Beach responded

Hello Jchailey2, We apologize for the issues you experienced during your recent visit with us. We checked all of the paperwork and there was no mention of the 2 warning lights in question. Our technicians are trained to address any warning lights that are present. If it was not included in the repair order, they are instructed to make the service advisor aware and it wound be added to the repair order at that time. The Starter was replaced and the battery was tested to ensure their were no issues there. We hope you will give us another chance to research the alerts you mentioned. We will also ensure the vehicle has an upgraded wash and vacuum service. We will do our best to give you a completely satisfying experience in the future.

Jul 16, 2022 -

Jchailey2 responded

I had the Cadillac towed to your dealership. I put my trust in your service department. You tell me that there was no note of the additional dash alerts. I specifically requested that they be looked at as well and that the car be given a complete check up as it was my Mother's car. I am terribly disappointed in your service department. However, if you want, you can tow the vehicle back to your service department and give the car the complete inspection for any issues that I originally requested. My telephone number is 954-882-8300 and my email address is jchailey2@gmail.com.

May 26, 2022

Took my car in due to the Navigation system not displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on More

by jairaghi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Austin Tipton
May 26, 2022 -

jairaghi responded

Thanks for the quick service.

April 09, 2022

As a long time customer, David Prinzel, Customer Care Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asse More

by Charles A.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Salter and David Prinzel
March 28, 2022

This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job More

by Wwlee50
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Josh
Mar 29, 2022 -

Buick GMC Cadillac Fort Walton Beach responded

Hello Sir, We apologize if the Service policy you purchased was not what you were looking for. The person who sold the policy is no longer with us. We do not normally have this happen. We hope you are satisfied with our Service department and will continue your business with us. Josh and our customer care manager will do our best to give you a completely satisfying experience.

Mar 30, 2022 -

Wwlee50 responded

The policy was deceptive in that the seller never mentioned that it starts with the year car was made 2016, you say he no longer works there, but that don’t help me, maybe others. It would seem that there are no balances and checks in place. Now with the Covid, some dealers gave their customers more time because they drove less, the service department does great work, but the company should not allow the customer to take a lost like I am taking.

February 08, 2022

Thank you for the excellent service on my 2010 Cadillac SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves More

by beach-walker1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brett, Josh
November 24, 2021

Excellent service and technician interaction. Service completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best cu More

by Skyflea
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brett Skeens
October 22, 2021

On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More

by theglawe
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan DeRoberto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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