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Buick GMC Cadillac Fort Walton Beach - Service Center
Fort Walton Beach, FL
17 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
17 Reviews of Buick GMC Cadillac Fort Walton Beach - Service Center
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January 13, 2023
Your scheduling system is not very customer friendly I got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next S got a coupon yesterday for a 20% credit on my next service and it was supposedly good for 30 days. I attempted to schedule an appointment for next Sat (!-11) at 11:30, that was impossible. So I tried to schedule for the following week and the system didn’t allow this. Somebody should tell the service manager that his system is poorly designed. Dan More
by Dan Scupin
Helpful October 31, 2022
It's bad when the dealership can't fix their own vehicles without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn't do as asked . We knew the ecm wasn't sending signals so brought it in to see if it was programmed right and of course they didn't check the programming liked asked to. plus guess price went up real bad last time i was told $1375 this time they wanted $1241 just for the part. Then had to get my paperwork corrected after they were trying to charge $260 for diagnostic. Service manager corrected it fast and so apologetically. So unless you intend on buying their parts I wouldn't take my vehicle there for service car seat there for a month and just got a call last week More
by jm693429
September 02, 2022
had our 2015 Cadillac serviced today. From the time I drove into the service bay until the time I left, I was treated with the utmost respect. Everyone was professional. They got the work From the time I drove into the service bay until the time I left, I was treated with the utmost respect. Everyone was professional. They got the work done in a timely manner. The waiting room was comfortable and spotless. They even had a guest internet connection that was amazing. I could not have asked more from my service advisor, Josh Banning. My tech was Julian Kalata. All the work was done to my satisfaction. The lady at the desk where I paid was friendly and efficient. Kudos to Cadillac Fort Walton Beach for having wonderful customer service during this time when it is hard to find even mediocre customer service! More
by gail1034
Employees Worked With
Josh Banning
July 14, 2022
Do they have negative stars? I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mo I took my Mother's 2007 cadillac into this dealership when the starter failed. I explained to the service rep that the car is seldom driven as my mother no longer drives. I told him that in addition to replacing the starter ($916) that I noticed 2 alerts on the dash, an airbag service alert and a brake service alert. I wanted those checked out and to please give the car a thorough check for any other issues. When I picked up the car, the two alerts are still ever present on the dash. Also on my paperwork it states several things that are inaccurate. 1. States that customer declined service. So I paid $975.18 for a declined service? 2. The car was given a 27 point MPI multi-point vehicle inspection. So they missed the alerts about the airbag and the brakes? Alerts that I would think are important. 3. VIP wash and vac completed. The inside of the car was not vacuumed and the exterior was dirty. My mistake, taking my mother's cadillac to the local cadillac dealership for service. Obviously this dealership is not a quality dealership. Step One Automotive group, owner of 26 dealerships in Florida, Georgia & Alabama. At least I, and my siblings know which 26 dealerships to avoid in the future. More
by Jchailey2
Employees Worked With
Austin
May 26, 2022
Took my car in due to the Navigation system not displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on displaying maps. Austin Tipton was the service advisor who assisted me. He was very helpful and professional and got my 2022 XT5 repaired and back on the road in short order with the Navigation now functioning. They determined the Sim Card was defective and replace it. i highly recommend and team at Ft Walton Beach. More
by jairaghi
Employees Worked With
Austin Tipton
April 09, 2022
As a long time customer, David Prinzel, Customer Care Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asse Manager, always exceeds my expectations. His service knowledge and customer care definitely earns him a top rating. He is definitely a valued asset to Step One Automative Group. More
by Charles A.
March 28, 2022
This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job, especially the service manager Josh, but I probably won’t buy another car because of the deception. More
by Wwlee50
Employees Worked With
Josh
February 08, 2022
Thank you for the excellent service on my 2010 Cadillac SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves SRX. Brett was professional and kept me informed throughout the whole process. Brett deserves a 10. Sementia Ann Reaves More
by beach-walker1
Employees Worked With
Brett, Josh
November 24, 2021
Excellent service and technician interaction. Service completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best cu completed in timely manner. Service Advisor, Brett Skeens, kept me updated and got my vehicle repaired in a timely manner. Mr. Skeen is the best customer service representative I have encountered at a car dealership. Thanks to all involved. Gary Stampfli More
by Skyflea
Employees Worked With
Brett Skeens
October 22, 2021
On long road trip and had no problem getting my Buick Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. Tour X serviced. It was fast and courteous service with no problems. Thank you for your professional service on my car. More
by theglawe
