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Buick Lakeland
Lakeland, FL
23 Reviews
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Showing 23 reviews
August 28, 2021
My husband bought a 2017 Hyundai Tucson. Less than 30 days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what days that we had the car I noticed it was jerking like if it wanted to turn off and the acceleration was not great at all. We took it in to see what was the problem and they didn't find anything aldo they do not have the machine to put the car on to see if there was any other issues. So we were recommend to take it to the local Hyundai dealership. There they told me the clutch to the transmission was bad and it was going to cost me 2500. I was told the car was under warranty with Power Train. Come to find out that only applies to the original owner. We did have the limited warranty but we drove the car to another state and went over the mileage for that warranty. We decided to go the cannon to see what can be done since we were sold a car with a bad transmission and basically we were told thats our problem to figure it out. We even asked to speak to the manager in the used car dept and was told there was no need for us to talk to him. I have to say Lisa from service and Richard from sales were the only people that tried their hardest to help us out so I recognize them as great employees. But other than that Cannon worked really bad with us and sold us a car that came with issues and now we have to be responsible for a bad transmission. I will never recommend them or step foot in this place again. More
by gen
Employees Worked With
Lisa
Helpful May 24, 2020
Disappointed with service advisers and service process. I have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Ca have 15 years automotive sales experience with four at Dick Norris Buick GMC who had superior customer service Last time I service my Cadillac at Cannon. More
by wkminto
Employees Worked With
Don't recall her name, David Mulder
July 23, 2019
Warning Buyer Beware. Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not Dont buy used vehicle, they don't inspect and service them, instead coverup blemishes and problems. And sell you a warranty for the problem that's not worthy. Realizing that they took advantage of me from the date of purchase 4months later ,I took my car in basic service oil change, I had already bought and replace old tires with was bad, they came back to tell me the brakes are bad ALREADY and I need a alignment. When I left my started car driving rough, 4 day later the car started shaking check the oil ,dip stick low and dirty. Call them put on hold no answer. More
by TAMMYS
Employees Worked With
Cheryl Hall
April 06, 2019
AWESOME Dealer & People 10 STAR ALL THE WAY!!!!!!! Spoke with David Mulder GM FIRST CLASS all the way, have been speaking with multiple other Tampa area Buick dealers with no results, Dick Norris, Cen Spoke with David Mulder GM FIRST CLASS all the way, have been speaking with multiple other Tampa area Buick dealers with no results, Dick Norris, Century, Kelly Bartow and Huston Buick in Lake Wales multiple IDIOTS & OWNERS work at all these dealerships please see separate reviews on each!!! Told David what the wife wanted to do and he went to work coming out of 2017 lease to a 2019 Preferred lease, very low mileage on our lease, we spoke by phone multiple times with David working hard for us, retired US Army Special Ops so we are looking for Supplier #s on new car, located the car and we agreed on numbers very easily, set appointment to drive from Tampa to Lakeland to pick up the car, we arrived a little early and David was waiting for us introduced us to Adam Ritchey and Adam started our paperwork immediately everything was DONE within 2 hours Amazing Great Work from David & Adam we were back in the new Envision back to Tampa in no time at all, we are both Stellar Credit and wife doesn't like to waste time, AWESOME JOB Guys!!! More
by melusa1
Employees Worked With
David Mulder, Adam Ritchey
March 27, 2019
The very best in customer care! From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed a From the service drive to the customer lounge, warm and i inviting! The staff was outgoing and very helpful, they went the extra mile and addressed all of my service needs. The value of service was above and beyond my expectations and the price was better then other dealers I have been to. From the warm welcome by Rocky on the drive, to the amenities in the customer lounge, to the free car wash! Cannon Buick, Cadillac Subaru went out of their way to make my visit a memorable one. Thank you to all the staff at Cannon! Your a hometown Dealership with a big heart! More
by TJ2019
Employees Worked With
Rocky and Tim
December 12, 2017
Definitely reccomended Michael and Maurice went above and beyond, even stayed late to help me make a good decision about buying a new car… Very pleasant experience Michael and Maurice went above and beyond, even stayed late to help me make a good decision about buying a new car… Very pleasant experience More
by Rob
Employees Worked With
Michael and maurice
June 23, 2017
Cannon is Number One It's always a pleasant experience at Cannon. It can be in sales or service with the same feeling that you are important. I will always be their custom It's always a pleasant experience at Cannon. It can be in sales or service with the same feeling that you are important. I will always be their customer. More
by MagRich
Employees Worked With
Troy and Barney
December 30, 2016
Went in for an oil change I was told by the provider that I needed a master cylinder and power booster replaced at the cost,of over $1000.00 After having a second opinion from I was told by the provider that I needed a master cylinder and power booster replaced at the cost,of over $1000.00 After having a second opinion from a certified mechanic, the booster was not bad and if it was the cost would only be about a total of $400.00 ( with factory parts). This was a little disturbing to me. More
by Jerry Edmond
Employees Worked With
Forgot his name
January 05, 2016
Adam is nothing shy of amazing!! I am an extremely needy car buyer. I'm a woman, an accountant, and I usually make car dealers sweat! Adam was extremely professional and patient with I am an extremely needy car buyer. I'm a woman, an accountant, and I usually make car dealers sweat! Adam was extremely professional and patient with me. Maurice in their finance department was equally awesome!! I will be a customer of theirs for life. More
by Ace13440
Employees Worked With
Adam, Maurice
December 19, 2014
Excellent!!! Joe went above and beyond what one in sales would do! He worked with my crazy hrs. 10 hr. days, 6 days a week. Knowing how tired I was, Joe had everyt Joe went above and beyond what one in sales would do! He worked with my crazy hrs. 10 hr. days, 6 days a week. Knowing how tired I was, Joe had everything ready for me upon my arrival. I will be back and have already given out his card to a co-worker for a purchase in Feb. My husband is already speaking of trading his Tahoe in on an Escalade.. My daughter is thinking about trading her SUV in on a Lexus RX350 soon. All I can say is "Thanks Joe! We will be back to see you!" More
by DSC
Employees Worked With
Joe from West Virginia
