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Flow Honda of Burlington
Burlington, NC
124 Reviews
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124 Reviews of Flow Honda of Burlington
January 29, 2023
I had an 8:30 appointment to have new tires installed on my car. When I arrived there were several people who were not assisting anyone and I was not acknowledged. After a few minutes I walked up to a servi my car. When I arrived there were several people who were not assisting anyone and I was not acknowledged. After a few minutes I walked up to a service advisor and said I have an 8:30 appointment, his response "someone will be with you shortly." I waited a few more minutes and was finally assisted. I told my advisor Rainer about my appointment and asked what brand of tires are available for my CR-V, he checked and told me the type of tires is Toyo. I said that is fine. After going over a few additional things I asked how long my appointment would take and he said "everything should be done around 10:30." I said that is great. He continues to work on the necessary paperwork and leaves the service area, when he comes back he says my car will not be ready until later in the afternoon and asked if I was going to leave the car. I said that was not my plan and I asked if there was a loaner available. He told me there was not a loaner and asked if I would be able to get a ride. Fortunately, my cousin was able to pick me up. At 2:20 I sent a text because I had not heard about the status of my car. I received a message saying "Tech has one more car he is currently working on and your next. ETA 1.5 hours." I made arraignments for my cousin to pick me up from my house at 4:30 to take me to Flow. When we arrive my car was not ready. Rainer said he needed to finish up with the customers who are waiting and he would check on my car. We go to the waiting room and 20-30 minutes later I still haven't heard anything. I noticed Rainer go to the restroom, when he comes out I ask about my car. He said he would check and let me know. A few minutes go by and he comes back to say the tech is working on my car and it should be about five more minutes. I receive a video of my car at 5:34 and in the video the tech said "Your oil change is complete, I have topped off the fluids, and your alignment is done." I said to my cousin that is not what I came in for and my old tires are still on my car. I sent a text to Rainer about the video and his response was "Please come on back here at service. Thanks." I knew that meant I did not get the service I came in for. I went to service and Rainer asked what was in the video because he did not take it. I explained that the old tires are still on my car and the tech said the oil was changed and that is not what I came in for. Rainer viewed the paperwork and said realized the new tires were not put on the car. He went over everything that was done and I told him I was not paying a dime and I want my car because it has been here all day and what I came in for was not done. Rainer had to get his managers approval to remove the charges and mentioned the manager said if I came back I would not be charged for the alignment. I again said I am not paying for anything, I want my car and I will never use Flow Honda again. I am truly disappointed that my car was there all day when I had an actually appointment to wait on my car and the work I scheduled my car for was not done. I am also disappointed that no one greeted me upon arrival and the manager did not have enough courtesy to address the issue with me. I am glad to know my money is not good enough for Flow Honda, I will take my business elsewhere and I will advise others to do the same. More
by abscearce
Employees Worked With
Rainer
Helpful August 26, 2020
I was at this delearship in July having a problem with a Honda Accord I had just purchased at another delearship. Jeff in the service department was amazing. He was very professional and took great care of Honda Accord I had just purchased at another delearship. Jeff in the service department was amazing. He was very professional and took great care of me, and after a few days I was back on the road. I highly recommend this service department. More
by LisaC
Employees Worked With
Jeff
March 13, 2020
Alex was a wonderful example of superb customer service. He displayed a calm reassuring demeanor and was concerned over my time constraints. Will definitely recommend to friends! He displayed a calm reassuring demeanor and was concerned over my time constraints. Will definitely recommend to friends! More
by Jdavis
Employees Worked With
Alex
March 12, 2020
I worked with John Crawford at this dealership in my search for my perfect 2020 Honda CRV AWD. The color is listed as Sonic Gray but it looks like Carolina blue. This is the exact color I wanted on the search for my perfect 2020 Honda CRV AWD. The color is listed as Sonic Gray but it looks like Carolina blue. This is the exact color I wanted on the exact car I wanted. I have previously owned Honda CRVs. I bought my first one in Burlington in 2001. I knew the car I wanted so I made an appointment to test drive. I also brought a trade in. I had my test drive, my trade in appraisal and my financial options all done within a short time. With absolutely no pressure at all. It was a leisurely afternoon and I drove away in my dream car. I highly recommend John. He is thoughtful, unassuming and very helpful in explaining all the bells and whistles on these new cars. If you want a stress free buying experience this is the dealership for you. More
by Deedra D
Employees Worked With
John Crawford
March 02, 2020
Always have the best experience here. I have never taken the car I purchased there to any other place. They are very caring, make sure I have a loaner if I need one, and they aren’t as expensive as other de the car I purchased there to any other place. They are very caring, make sure I have a loaner if I need one, and they aren’t as expensive as other dealerships. More
by tanyamanning
Employees Worked With
Brad Anderson
February 11, 2020
Great Dealer Bought my 2007 Accord and my wife's 2008 CRV from them - went back to buy a new CRV for the wife - John Crawford was very helpful with no pressure, ju Bought my 2007 Accord and my wife's 2008 CRV from them - went back to buy a new CRV for the wife - John Crawford was very helpful with no pressure, just honest facts. More
by BobH
Employees Worked With
John Crawford
February 08, 2020
Top-notch service I did not buy my Honda Fit here, but the folks in service treat me as beautifully as if I had. I've come here for all my service for 8 years and have I did not buy my Honda Fit here, but the folks in service treat me as beautifully as if I had. I've come here for all my service for 8 years and have never had the least complaint. I've worked with Jeff Caudill twice now, and he is super attentive and friendly and takes excellent care of me and my car. Mechanic Natalie was awesome too. I highly recommend this service department! More
by LW
Employees Worked With
Jeff Caudill, Natalie
February 06, 2020
Excellent Service tech (Brad) I bought my wife's car at Flow Honda. We have always taken the car back to Flow for service because the service dept. is very friendly and efficient. I bought my wife's car at Flow Honda. We have always taken the car back to Flow for service because the service dept. is very friendly and efficient. We have had Brad on several occasions. Brad always has a smile on his face and will do anything to make your visit comfortable and makes sure your car is taken care of like it is his on car. Every time we get Brad we are happy because we know we are in good hands. Brad is awesome and a real asset to Flow Honda. More
by rglloyd
Employees Worked With
Brad
February 04, 2020
Fastest and best service I've ever received. Had the best guy check me in and finish up. Can't remember his name at the moment but I wanted to get this review in. best guy check me in and finish up. Can't remember his name at the moment but I wanted to get this review in. More
by ruthmoore1
Employees Worked With
Can't remember
February 03, 2020
I was really stressed about having to buy a new car and Danny D. put me at ease. Really nice guy. Most car salesmen are very annoying but he seemed genuine and was not pushy. Danny D. put me at ease. Really nice guy. Most car salesmen are very annoying but he seemed genuine and was not pushy. More
by Realgirl
Employees Worked With
Danny D, Mr. Ruppert
