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Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
Vehicles
4.4
1,310 Reviews
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14730 Buck Hill Rd.

Burnsville, MN

55306

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Showing 1,310 reviews

December 24, 2023

Always professional and efficient, talking oil changes and tire rotation. Prices are getting hard to swallow though. More

by JOHN_D_55044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Burnsville Toyota responded

John, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 23, 2023

I Had an appointment was in and out quickly. Appointment went very well. Thank you. Much appreciated More

by CLAUDIAC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Burnsville Toyota responded

Hello Claudia! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 22, 2023

Professional and friendly. They were efficient and I liked the waiting area which is big, wide and open. More

by RogerM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Burnsville Toyota responded

I appreciate your marvelous feedback, Roger. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 21, 2023

From setting up the appointment to test drive the car to us driving away with the car everyone at Burnsville Toyota was friendly, knowledgeable and very efficient. More

by b510hauger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Giere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 21, 2023

Fast and efficient. Honored coupons. I Liked the video walkthrough. It helped to see that the work was being done. More

by PETERSON.FRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Burnsville Toyota responded

Peterson, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 20, 2023

I was promptly greeted by a Service Team member upon my arrival. My car was service in a very timely manner. More

by CHERIGODFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Zrust
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Dec 22, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Cheri! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 19, 2023

My experience at Burnsville Toyota was very favorable. The only exception is the time I had to wait to get the paperwork finalized. More

by johnlwig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Giere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Burnsville Toyota responded

Thanks for your great review, John. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 19, 2023

Julian was a very helpful sales rep and provided me with a lot of good information. More

by hororfathi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Mahl Da Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that Julian could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 19, 2023

I was hoping that they would give me a vehicle report. Never received any feedback. More

by LAWRENCE823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Lawrence. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 18, 2023

Perfect day to stop in for service! Jason and his team made an easy process for maintenance- My advisor Conner was very prompt with updates and quick checkout. More

by KPACHECO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conner
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Dec 20, 2023 -

Burnsville Toyota responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and am pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. I look forward to seeing you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
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