My name is TracyLynne Goss and I spent several months searching for the perfect car for myself and have several bad experiences with car dealerships. I visited Kia on Morse Road and had a very bad experience. I went there and the car I was looking at (advised that it was in their inventory), and when I showed up (within one hour), the car couldn't be located. After getting the run around and several people not trying to find a car that was missing, I recommended to them that they call the last person who had the heys to the car. I was advised that he was not working that day, so at this point I asked to speak to a manager. The manager came over and I explained the difficulty that I was having and that I had come to purchase the car in question, I just wanted to test drive it. I also advised him that I was there because I had a not so pleasant experience at the Byers Kia in Lewis Center and showed him a quote that I had received from them. I told him that no one seemed to care about this missing vehicle and I was at the point of me leaving this location, he looked at me and so go, that it is ok. Well, after being treated like that from a manager I asked to speak to his manager. The general manager came out and i filled him in on what had just happened and he offered to fill my tank with gas for my troubles. I declined this offer and let him know that I just wanted to let him know how his managers were treating the customers. He looked into his inventory and offered me another Kia in a different color for the same price as the car that I was looking at. I agreed to look at it and test drive the car. He went for the keys to the car and then came back and advised me that the car was not at this location and that it was still at auction and the other car that I wanted in the first place was out on loan. After two hours of wasting my time, I left the location. I had been at the Kia Lewis Center location before and test drove a vehicle and when I left the location I made sure that I got a quote from the salesperson and asked if this was the best price that I could get on this car and if they could do better on the price. Another person came out and advised yes this was the best price. I left the store and came home to do additional research on the car that I would like to purchase as I was changing my mind about the Kia's as I had such a terrible experience with both dealerships. When I got home (less than one hour), I was searching cars and came across the same car that I just got a quote from at the Kia Lewis Center location and to my surprise, the car that they just quoted me in writing and assuring me that it was the best price, was listed on CarFax for 1K less than what they said was their final offer. At that point I decided to look for a different brand. Several days later, I was receiving calls and text messages from Joshua Devore and he informed me that the man I was dealing with before was no longer at that location and he was taking over any leads. After ignoring all emails and phone calls from Kia, I decided to send Joshua an email as the car that I wanted was a Kia. As I mentioned before I have spent several months researching cars and I had no other options to a dealership nearby. I refused to go to the Morse Road location after my experience there. I sent Joshua a specific email about what two cars I was looking at and my experience with both locations. I advised him that I wanted absolute final numbers out the door and that I would not be sitting around for hours waiting for someone to take some action in getting a car. He assured me that he could get all my issues handled in a speedy amount of time. After several emails back and forth, I went into the location and met with Joshua. He apologized for any issues from the other location and his location and he satisfied my time request to get the process done quickly. I ended up with a sympathetic experienced salesperson and one that cared about the issues I was having (or gave me the impression he did and that was all that mattered to me). I ended up getting a car that I wanted and happy with the second visit to Kia Lewis Center.