If I could give this service department a negative -10, I
would. Worst, worst service ever. I took in my 2003 Mazda protege knowing already beforehand what was wrong with it, this car had been recalled for t
would. Worst, worst service ever. I took in my 2003 Mazda protege knowing already beforehand what was wrong with it, this car had been recalled for the same exact problem, but mine VIN number wan't one of them. So I drop it off at 8am and then finally it is done by 6pm, now I am billed $500, with half of it from labor costs. Before I paid them, I double checked with the service rep, to make sure my problem was fixed and that they had checked my car overall for any other problems.
Well, good thing I took the side roads home, because the next day as I pulled out of my carport, I hear a big bang noise. I get out and find a piece of metal/screw thing that fell from the bottom of my car!!!! Really??? Of course, when I took it back in, their explanation was that it was an honest mistake, that the technician was checking something and had left it in and that of course they couldn't refund any of the labor cost they had charged me. But they could offer me a 10% discount of up to $100 for any future services. Right, like I would come back.
Not only were they careless, they also put my life and others in danger, what if I had been on the highway and it had fell out and struck another car. Just think it about it in another scenario, what if you had gone into surgery and the doctor left a operating tool in you, and then explained as a honest mistake and then offered a discount on any further surgeries.
I am taking my compliant to Mazda USA, because this was ridiculous. I was charged 90 per hour for labor, and even though the car was there the whole day, it was obvious the job was rushed and sloppy.