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Byers Mazda - Service Center

Columbus, OH

4.6
163 Reviews
Call Service Center (614) 714-5684

163 Reviews of Byers Mazda - Service Center

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February 23, 2024

I had a screw in my tire I got from Byers. Not fixable. Ken got me a new tire with my road hazard. Done in 60 mins. We had to go to Cincinnati and made it in time. More

by jscar61292
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 26, 2024 -

Byers Mazda responded

Thank you for the amazing review, we are thrilled to know we were able to quickly get your tire fixed and get you back on the road in time for your trip. Ken is an asset to our team and I'm glad he could provide such outstanding service. Please let us know if there is anything else we can do to make your experience with Byers Mazda even better. Safe travels!

Helpful
February 23, 2024

I’ve had my leased CX-5 for nearly three years. I’ve been very pleased with all my experiences with Byers Mazda—everyone one I’ve dealt with there has been very pleasant and very helpful. More

by mcdonald.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Byers Mazda responded

Thank you for sharing your experience with us, we are delighted to hear that you are happy with your leased CX-5 and the service provided by our team at Byers Mazda. We pride ourselves on exceptional customer service and we are thrilled to know we have met your expectations. We appreciate your loyalty as a customer and look forward to continuing to provide you with great experiences in the future. Thank you again for choosing Byers Mazda.

Helpful
February 17, 2024

I arrived on time. She identified me from her screen that I had an appointment at 10:30. It was the quickest appointment I've had there. More

by bluevitara000
Recommend Dealer
Yes
Employees Worked With
Morgan Minnear
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Feb 19, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent vehicle maintenance appointment. Our team strives to provide efficient and timely service to our customers, and I'm glad that we were able to do so during your visit. Your continued patronage is greatly appreciated. We look forward to seeing you again at your next appointment!

Helpful
February 11, 2024

I feel like I'm always treated with respect and the prices have been fair. I think Mr. Ken is trustworthy, hope I'm not wrong ??. However, I do not like being pressured to rate the service with the fir More

by judeataylor
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 12, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs. We are thrilled to hear that you have always been treated with respect and have found our prices to be fair. Ken is a valued member of our team and we are glad to hear that he has earned your trust. Our goal is always to provide exceptional service and build long-lasting relationships with our customers. We appreciate your feedback on our follow-up process after service and will make sure to improve in this area moving forward. Thank you again for choosing Byers Mazda and we look forward to seeing you again soon!

Helpful
February 10, 2024

Ken was very knowledgeable and nice. Everything was presented in a knowledgeable manner Very pleased with the service More

by debcarp3
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave us a review, and for choosing Byers Mazda! I'm thrilled to hear that Ken was able to provide you with exceptional service and that you were pleased with his knowledge and demeanor. We strive to ensure all of our customers have a positive experience during their visit. Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again at Byers Mazda!

Helpful
February 03, 2024

Good service and they treat my car as if it is theirs. Honest inspection and I love the video. More

by fvandsv
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 09, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your car service needs! We truly appreciate your 5-star review. Our team takes pride in providing exceptional service to each and every one of our customers. We treat all vehicles with the utmost care and concern as if it was our own. Our honest and thorough vehicle inspections are a top priority, and we are so glad to hear that you love the personalized video updates we provide. Thank you for sharing your positive experience with us, we look forward to continuing to be your trusted Mazda dealership in the future. Safe travels!

Helpful
February 03, 2024

Dealership had to order a part. Didn't call when the part was in. I called and set up the appointment. When I got there, they said the part was broken and they'd need to order it ag More

by ROBINCDAVIS
Recommend Dealer
No
Employees Worked With
Stevie
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Feb 06, 2024 -

Byers Mazda responded

I apologize for the inconvenience and delay you experienced regarding the replacement part for your vehicle. Please know that we take our customers' feedback very seriously and strive to constantly improve our processes. Thank you for bringing this to our attention and giving us the chance to make it right. Please do not hesitate to reach out to us directly if you need any further assistance or have any additional concerns. We appreciate your business and hope to have the opportunity to provide you with a better experience during your next visit.

Helpful
February 02, 2024

The technician was exceptional and deserves a raise. I really appreciated him walking me through the entire process More

by elise.pacholewski
Recommend Dealer
Yes
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Feb 06, 2024 -

Byers Mazda responded

We are thrilled to receive your five star review! It is great to hear that our technician went above and beyond in providing you with exceptional service. I will be sure to pass along your compliments and suggest he deserves a raise for his exemplary performance. Thank you for choosing Byers Mazda, we look forward to seeing you again soon!

Helpful
January 30, 2024

Great service. No pressure sales. Great follow-up. Service center is very friendly and helpful. Will be a repeat customer. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 31, 2024 -

Byers Mazda responded

We are so grateful for your positive review, and to have you as a customer, thank you! Our sales team is dedicated to providing a hassle-free experience and we are happy to hear this reflected in your recent visit. We believe our commitment to great service extends beyond the showroom floor and we will continue to go above and beyond for our valued customers like yourself. Thank you again for choosing Byers Mazda, and please don't hesitate to reach out if there is anything else we can assist you with in the future - we look forward to seeing you again!

Helpful
January 17, 2024

Byers was great. Mazda corp not so much. Ken King worked with us and was great. More

by wentzeltim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Mazda responded

Thank you for your kind words and high rating of Byers Mazda! We are delighted to hear that Ken King provided excellent service during your visit. We will be sure to pass along your compliments to him. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Byers Mazda!

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