I am very disappointed in my experience at CJ Wilson Mazda. I recently purchased a used car from them and the sales department handled everything well and were very helpful. Then when I went to fill out the paperwork for my newly purchased vehicle, every piece of personal information was incorrect. I am talking everything: spelling of my name, email, town and zip code, and phone number. I immediately told Marta and she put a sticky note on the sheets telling me they would correct the information later and requested I still sign the forms. She said they would correct the information and then send me updated forms with the correct info.
When I went out to see my car after they cleaned it, there was a gooey liquid on the seat that began peeling off layers of the vinyl and there was a razer blade in the back seat, face up. The complete lack of professionalism was a huge turn off and I now have to have my seat repaired because of the carelessness of the cleaning job.
About a week later, I received my certificate of title and my Illinois Registration ID card and once again... all the information was incorrect. I have tried calling multiple times and their voicemail is of course full so I can not get ahold of them. The dealership is an hour and a half drive from me so I was hoping to avoid driving back to get things done but they seem unwilling to help otherwise, so it seems I might have to go in.
Overall I am very disappointed with this dealership and would not recommend it to anyone unfortunately.