Cadillac of Arlington

The whole process took about 1 week and was easy. The car was located with the options I wanted. Only about 2 hours to finalize all paperwork and be on our way. Happy with my new Cadillac experience. car was located with the options I wanted. Only about 2 hours to finalize all paperwork and be on our way. Happy with my new Cadillac experience. More

I have had the most pleasurable experiences with Mr. Pat Austin over the past three years and he is the only reason why I have purchased my second CTS V from Moritz Cadillac. I have dealt with many de Pat Austin over the past three years and he is the only reason why I have purchased my second CTS V from Moritz Cadillac. I have dealt with many dealerships, sales managers, and sales persons, but have never felt, nor been treated in such a classical manner that Mr. Austin has conducted business with me. He is extremely professional, knowledgeable, caring, concerned with me as an individual and not some potential sales to make a quota. Mr. Austin is a rare breed in the industry as he took the time to response quickly to my email inquires, kept me informed, answered question during telephone calls, or returned calls with answers to my questions. I indeed look forward to an on going communication with Mr. Austin in the future. More

Thank you to our sales rep, Bob P., for such a good overall car buying experience. We were able to get the exact car we wanted - color and model! Bob was so nice and helpful - answered all our questio overall car buying experience. We were able to get the exact car we wanted - color and model! Bob was so nice and helpful - answered all our questions and took plenty of time to go over all the controls, intruments, navigation system, and OnStar. We are completely satisfied and enjoying our new CTS! More

Choice had narrowed to Cadillac (CTS and the SRT-Crossover). My first contact was by phone from Charlie Thompson who handles internet contacts. We spoke for some time, he answered my questions a SRT-Crossover). My first contact was by phone from Charlie Thompson who handles internet contacts. We spoke for some time, he answered my questions and offered info I should know. Very professional and informative. At Moritz, I was introduced to Bob Paul, a veteran sales rep. He was everything one could wish for in a sales position. No pressure, no hype, just very knowledgeable. I told him what I liked and didn't and he pointed out the pros vs cons between the CTS and the SRT. The crossover won me over with its large cargo area. Wonderfully comfortable interior which mirrors the sophisticated body. I hoped to get more on my trade-in, but I knew the highs and lows that could be offered. Even at the low end I could live with it. I live in Duncanville, TX, and the location of the Moritz dealership is Arlington, TX (15 min. drive). A significant factor in my choice of dealership. I detest driving in Dallas unless absolutely necessary. Sewell Cadillac was my secondary contact, but too late. Regardless of the pressure and hard sell tactics (which I did not appreciate)I told them I had an agreement with Moritz and it was firm. In closing, Moritz personnel (especially Bob and Charlie) were friendly, knowledgeable, did answer all my questions. I feel very comfortable with my experience at Moritz Cadillac. More

Bob has been wonderful to work with, his knowledge of the working systems within the SRX and the in/outs of the pricing/financial community was great. Bob took the time to explain the functions and setup pr working systems within the SRX and the in/outs of the pricing/financial community was great. Bob took the time to explain the functions and setup process within the car, working with him was a joy. More

Chauncey could have not been nicer or friendlier. Working him was a pleasure because he got to the bottom line very quickly without us having to haggle. He made suggestions of ways we could lower the price, him was a pleasure because he got to the bottom line very quickly without us having to haggle. He made suggestions of ways we could lower the price, and we took advantage of the one that we qualified for. It was by far the easiest and least stressful of all the car buying experiences we've ever had. Thank you Chauncey!! More

I enjoyed my experience overall with this service department. Ron was my service coordinator and he was on top of things from the get go. This clearly stems from his history as a former business own department. Ron was my service coordinator and he was on top of things from the get go. This clearly stems from his history as a former business owner. I made an appointment, as I needed a loaner vehicle and he had it ready to go. They checked everything over very well and brought to light all issues. At 125 per hour I suppose things can add up pretty quick but I believe its somewhat in line with the market. Ill tell you this....I had an issue with a noise that ended up being a simple axle bolt tightning issue...they could have charged me for this and never said a word...Ron explained it and said "no charge" which caught me by suprise. Most places will gouge you. My only area of minor concern was that when I got my car back it was not cleaned. Maybe the Grapevine dealership spoiled me and honestly its not their job to do so but I guess I was kind of used to that little extra bit of service. Again...not really a complaint because I would definitely go back again and will use this shop from this point forward. More