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Cadillac of Arlington

Arlington, TX

4.9
194 Reviews

2001 North Collins Street

Arlington, TX

76011

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194 Reviews of Cadillac of Arlington

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March 29, 2012

"Thank you to our sales rep, Bob P., for such a good..."

- Mkg123

Thank you to our sales rep, Bob P., for such a good overall car buying experience. We were able to get the exact car we wanted - color and model! Bob was so nice and helpful - answered all our questions and took plenty of time to go over all the controls, intruments, navigation system, and OnStar. We are completely satisfied and enjoying our new CTS!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Paul
March 28, 2012

"Chauncey could have not been nicer or friendlier. Working..."

- trisha723

Chauncey could have not been nicer or friendlier. Working him was a pleasure because he got to the bottom line very quickly without us having to haggle. He made suggestions of ways we could lower the price, and we took advantage of the one that we qualified for. It was by far the easiest and least stressful of all the car buying experiences we've ever had. Thank you Chauncey!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chauncey Bivins
Other Employees : Patricia Bailey
March 28, 2012

"Bob has been wonderful to work with, his knowledge of the..."

- Jalcorn

Bob has been wonderful to work with, his knowledge of the working systems within the SRX and the in/outs of the pricing/financial community was great. Bob took the time to explain the functions and setup process within the car, working with him was a joy.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Paul
December 28, 2011

"I enjoyed my experience overall with this service..."

- jmoody66

I enjoyed my experience overall with this service department. Ron was my service coordinator and he was on top of things from the get go. This clearly stems from his history as a former business owner. I made an appointment, as I needed a loaner vehicle and he had it ready to go. They checked everything over very well and brought to light all issues. At 125 per hour I suppose things can add up pretty quick but I believe its somewhat in line with the market. Ill tell you this....I had an issue with a noise that ended up being a simple axle bolt tightning issue...they could have charged me for this and never said a word...Ron explained it and said "no charge" which caught me by suprise. Most places will gouge you. My only area of minor concern was that when I got my car back it was not cleaned. Maybe the Grapevine dealership spoiled me and honestly its not their job to do so but I guess I was kind of used to that little extra bit of service. Again...not really a complaint because I would definitely go back again and will use this shop from this point forward.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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