California Beemers and Teslers
Costa Mesa, CA
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I purchased a Model X from them over the summer. I also purchased an extended warranty which no Tesla deeper/service center will honor and the dealer is unable to repair it either. I’ve had more i I also purchased an extended warranty which no Tesla deeper/service center will honor and the dealer is unable to repair it either. I’ve had more issues with this vehicle since I purchased it than I’ve had with any other vehicle. If you’re going to buy a Tesla, go to a Tesla dealer. More
LIES; BAIT & SWITCH; Manager said, list price is for the CAR ONLY. DOESN’T INCLUDE WHEELS LMAO (details below). I filed a bait & switch complaint with the FTC (info below). I'll try to be succinct. Went CAR ONLY. DOESN’T INCLUDE WHEELS LMAO (details below). I filed a bait & switch complaint with the FTC (info below). I'll try to be succinct. Went to this dealership to look at a Tesla Model S. First, they say that none of their cars have been in accidents - not true. One of the cars I looked at, had very clearly been in an accident. When I confronted the salesman with the evidence, he then changed his story to "none of them have recorded accidents" (if you didn't know, carfax doesn't always record accidents). Second, when you start asking questions, they say that the 21" wheels on the car (and pictured) don't come stock with the car from the factory and are an extra $3,500. However, when you look at the label in the door jam, it VERY clearly states that the car comes with 21" wheels. I then asked if they could do better on the price, he dodges the question and says that I would need to talk to the sales manager. I get in front of the manager, who then proceeds to rush through the details and then told me the payments... confused (because I knew exactly what the payments should be), I circled back on the details. He then proceeded to tell me, since I don't want the 21"s wheels there would be a charge of $1,500.00 for the 19" wheels (now really confused). I then asked, since I declined the "upgraded" wheels, wouldn't the car naturally come with 19" wheels? He then said "no". Now, I'm BEYOND confused. To which I then ask, then what's the $54,000 list price on the car? This clown then says to me with a straight face (and this is verbatim), "THE $54,000 IS ONLY FOR THE PRICE OF THE CAR". I paused, and then I couldn't help but laugh a little. I then clarified; so let me get this straight... You're trying to sell me a car... WITHOUT WHEELS?? LMAO. I was like.. how in the world do you expect your customers to get the car home without wheels?! He then said, “I can put other wheels on the car, but I just don’t have any right now”. I then said, this is absurd, and walked out. Oh, btw, they DON'T NEGOTIAGE ON PRICE. Lastly, Bait & Switch is illegal. I've already filed a complaint with the FTC. If you've been a victim of these deceptive practices, you should also file a complaint with the FTC as well by following the links below: https://reportfraud.ftc.gov/#/ https://consumer.ftc.gov/media/video-0054-how-file-complaint-federal-trade-commission More
Bait and switch dealership. Wanted to charge a mandatory ceramic coating and wanted for me to pay extra for the wheels that were on the car and that it came with from original b Wanted to charge a mandatory ceramic coating and wanted for me to pay extra for the wheels that were on the car and that it came with from original build. More
I worked with Ivan on purchasing my Tesla Model Y and he was nothing short of amazing from start to finish. Not pushy, knowledgeable, helpful and overall excellent customer service. This is the way all car was nothing short of amazing from start to finish. Not pushy, knowledgeable, helpful and overall excellent customer service. This is the way all car buying experiences should be. Can’t recommend him enough. More
Absolute bait and switch. They show one price and the. Tell you that (though not advertised) you HAVE to pay for Surface Protection Product, Powder Coated Wheels, and LoJack A They show one price and the. Tell you that (though not advertised) you HAVE to pay for Surface Protection Product, Powder Coated Wheels, and LoJack Anti Auto Theft for $5K+ over the listed price More
Salesperson Justin was good, Rich, the manager who wrote up the contract, after I purchased the Tesler wont take my phone call. The original tires that were on the car when I purchased it was taken of wrote up the contract, after I purchased the Tesler wont take my phone call. The original tires that were on the car when I purchased it was taken off when I returned to finish my transaction. I would like to know who I can report this too? This is not professional and unacceptable. My wife and I have owned 8 Lexus cars over 20 years and now I know why Lexus service is top notch and why we stayed with them so long. Lexus would never put themselves in that situation to put tires that have 3/32 life left on them on a $40,000 dollar purchase. This was my first experience with Cars.com and Tesla and it was not a good one for this dealership. Again, I ask who can help me resolve this issue? More
We were looking for a newer used BMW with low mikes and found a great selection of high quality used beemers in great condition. Contacted the dealership and dealt with Noah. He was a terrific young man found a great selection of high quality used beemers in great condition. Contacted the dealership and dealt with Noah. He was a terrific young man who was patient in showing us a variety of cars that fit our criteria. Helped us through the purchase process and had a really good experience overall. More