Calstar Motors

Fraud I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are denying it happened yet it shows up on my credit report from Calstar Motors on 3/4/20. They refused to help me and TransUnion cannot remove the inquiry from my report without them. Please do not do business with them if you care about your security, credit and identity theft. I've contacted Mercedes Corporate, The Better Business Bureau, TransUnion and a lawyer. I just thought you the consumer should be aware of the risks. More

Confused and they have no idea what they are doing I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made the offer, he ran my credit, and then he increased the price of the lease. I have excellent credit!! The next day I called him and asked why he ran my credit and didn't hold true to the offer. We made the deal the night before on the phone and made an appointment to pick up the car. I drove 1 hour, 30 miles, to pick it up, and when I arrived, the sales person said to me that the car has been sold!??? WHAT? Why would you make an offer to sell the car to me and then when I come he tells me he sells the car. More

That's what makes the difference I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a lis I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a list of their cars and a sales rep sent over a YouTube video of a couple of cars. WOW! That was it! I just needed to send it to my Mom and she loved it. I came down to the dealership with her and verified everything was true. It was. I really have to give it to the sales rep, Khristophe Keen, because of him I found the right car for my Mom. Thanks! More

Horrible service dept...what a nightmare Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just h Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play the sympathy card that their paycheck relies on it...so out of pure guilt of not wanting to hurt anyone's paycheck, I would leave a good review. I quickly realized that i'm not doing anyone a favor by doing that and after getting ripped off of my time and money...i'll speak out now. SAVE yourself A LOT of time and money and go to another dealer. Even when you go in telling them how horrendous your last couple experiences were with Calstar, they still manage to shaft you with a big smile on their faces. I wont get into details about everything...just drive 10 min out and save yourself a lot of time. More

Service Department I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned service advisor's name was Gilbert Martinez, who performed exemplary customer service. He was professional, courteous, and empathetic of my previous negligent experience. More

Wonderful service dept The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service amazing More

Exccellent My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service i My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service is beyond and above that is why I truly enjoy going to Calstar Motors. Keep up the excellent work Chung. Joe L More

Good Place and People You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of trust. This is not the case this time. Jora proves to me to be an patient, knowledgeable, and honest guy to deal with. Not the fast talking and untrustworthy type! More

My #1 Dealership This is my number one dealership for finding my Mercedes this is my third one with Calstar motors and it won’t be the last. Susie Q went beyond the ca This is my number one dealership for finding my Mercedes this is my third one with Calstar motors and it won’t be the last. Susie Q went beyond the call of duty to assure me that I got everything I really wanted in my car and Anton in Finance made it happen and of course Mike the General Manager has been here since the purchase of my very first car. As long as thus team is there i will always go back. Thank you so much for making every visit GREAT!! More

Great customer service Ara was very hard working to go back and forth to his manager to get me a great deal on my 2019 CLS 450. When I told Ara I already have a price quote Ara was very hard working to go back and forth to his manager to get me a great deal on my 2019 CLS 450. When I told Ara I already have a price quote from another dealer but too bad they don't have the color I want, Ara tried his best to talk to his manager to match the other dealer's price quote. The manager (I forgot his name) patiently listened to me and got me the deal I want. Also, the financial manager was so efficient and thorough at the same time, we were able to finish signing all the paper in less than 30 minutes. This car purchase experience was very fast and smooth. These gentlemen really treat you respectfully and patiently. I feel like a queen driving away. I will definitely go back to Calstar in the future if I need another new car. More