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77 Reviews of Camelback Ford - Service Center
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October 31, 2023
It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to maki customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls. More
by marycrz
Employees Worked With
Anthony Alfieri
Helpful September 27, 2023
My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealers to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues. More
by Paul Barquinero
July 18, 2023
Within the last 9 months my family has spent 75,000 on vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure t vehicles. I have been treated worse by the service and customer service staff, than any public entity I’ve ever been involved with. I will be sure to warn everyone I meet to stay away from this dealership due to their lack of integrity and empathy. I regret my decision to purchase vehicles from them, and I will be sure to go to a different dealer to have any work done. More
by M.quiseng
Employees Worked With
Kevin
May 25, 2023
I brought my Mustang in twice because the air conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was ch conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was charged a lot twice by Camelback Ford for nothing. Also, I had the brake lights replaced. The repairman never even put the panels back together after replacing the bulbs. I had it serviced, too, and they never put a mileage sticker in the window. I wonder if it was really serviced. But I sure was charged. More
by eglee
Employees Worked With
I don't remember
May 18, 2023
Service department is worse than awful. I made an appointment 3 weeks in advance. Brought my vehicle in and Justin the service writer says we will not look at your car for another 7 days . I made an appointment 3 weeks in advance. Brought my vehicle in and Justin the service writer says we will not look at your car for another 7 days . I said but wait I made an appointment 3 weeks ago..His reply to that was no your appointment is only to see me. I was Furious. Needless to say I did not leave my car. Called the service manager and of course he neglected to call me back. I have dealt with many new car dealers and have never been treated this way I don't understand what their problem is at this dealership. More
by amanager123
Employees Worked With
Justin
March 03, 2023
Service manager and director at Camelback Ford are very deceptive. I had my car serviced there, asked for specific services and they added service to my account which I had first questioned and did not ap deceptive. I had my car serviced there, asked for specific services and they added service to my account which I had first questioned and did not approve. They carried it out service anyway after I told them not to do it and when we picked up the car we were forced to pay for it. When I talked to the service director Mike he seemed to try to be accommodating but that was just a lie as all he did was try to justify the service to me on why it should be done even though the service was done two months previous. I tried to reason with him and he refused to give me a refund for the service. Very fraudulent. Secondarily do not trust any of their employees as they do not communicate and do not record what your exact needs are even though you put it in writing. I would never go back here again. You expect better service from a dealership. More
by Wade
Employees Worked With
Mike, Director of Service
November 14, 2022
This dealerships service dept & customer relations manager are the most disrespectful. The service technician who initially installed the tires had no idea how to balance them & an oil change with 4 n manager are the most disrespectful. The service technician who initially installed the tires had no idea how to balance them & an oil change with 4 new tires took almost 8 hours and then we had to return the next day due to warning lights. No one had any idea how to fix it. Took them over a week to figure it out & we had to pay for their mistakes. A few weeks later the car had to be towed back & they we so unhelpful, took no responsibility. Even went as far as to say my daughter or her friends loosened the oil filter. Then they stopped communicating entirely! We live 1700 miles away. There is no follow through, they do not communicate with customers & their work is less than desirable. More
by Sixneshems
June 21, 2022
Worse dealer I have ever dealt with in my 40 years of buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 hour for an oil change and tie rotation !!!!! And they never started it and I left. Appts to not mean anything to this dealer. My time is too value to be stilling in at Alford Dealer. Had the work done at Bell Ford. In and out the door in 90 minutes. More
by Scotthazel
Employees Worked With
Kayla Rivera
June 10, 2022
Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice. More
by Ricardo Q
Employees Worked With
Gary Everett
