
Camelback Hyundai Kia
Phoenix, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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This dealership was extremely welcoming but the person that stood out the most my financial consultant Jarvis Newman, he not only got me an amazing deal on my dream car, but helped me step by step with ev that stood out the most my financial consultant Jarvis Newman, he not only got me an amazing deal on my dream car, but helped me step by step with everything that I would need to provide in order to leave the lot the same day. He went through all my paper work in a timely manner and gave some really good advice on what I would need incase of future repairs, that would actually save me money ! I know it won’t be a while until I probably decide to trade in or exchange but I would definitely come back to Jarvis for any financial advice, and I will be recommending him to anyone looking to get an amazing deal ! More
Jarvis was very helpful and determined to make sure that we were satisfied with our new car. He made sure to go over everything in detail and did not rush the process. we were satisfied with our new car. He made sure to go over everything in detail and did not rush the process. More
My experience overall was satisfactory. I first emailed the dealership about being interested in test driving a Hyundai Accent/Sonata, and Anthony Young (Sales manager) emailed me back (ver I first emailed the dealership about being interested in test driving a Hyundai Accent/Sonata, and Anthony Young (Sales manager) emailed me back (verbatim): "I see you are looking for Accents and Sonatas! I have a couple options here ready for a test drive! Do you have sometime to make it in tomorrow around noon? "Any reasonable person would assume that there are indeed Accents/Sonatas to test drive. One star off for this reason. I arrived to the dealership and to my surprise there were no Accents or Sonatas to test drive or even look at in-depth. I spent my time here with Shadeed Monroe, to check out current cars in stock/being shipped/being sold, and he did give me a good product overview of the cars I didn't know much about. He was pleasant and approachable to talk to, and he was able to work with me to negotiate a reasonable price on an Accent. The pricing/payment/negotiation process is where another star gets docked off. This dealership is fixated on first asking customers what their monthly payment plan is, while other more respectful dealerships simply quote the out-the-door price. In addition, This dealership charged a $5,000 markup on an Accent, bringing up the vehicle selling price (pre fees/dealership addons) from $19,360 to $29,652.38. Other dealerships that don't charge this markup and give a fair market price immediately without wasting time. Despite these extra markups, I was able to pull up the fair quotes from other dealerships and I essentially got the markup removed. I was then asked if I wanted to put a deposit to lock-in the vehicle, and I immediately asked for a written refund policy. Instead of honoring my request, my question was dodged and I was told that this dealership is a huge company owned by Warren Buffet and that he wouldn't want to get sued if the dealership doesn't refund a deposit. Why waste time dancing around the question when you can just send me a refund policy? Ultimately, I negotiated the Accent price from $29,652.38 OTD to $24,999.99 OTD. If you have some negotiating power and don't mind the tricks/fees that this dealership, I think it's possible to buy a car at a fair market value. Ultimately, I didn't choose this dealership because I didn't plan to buy right away, and when I asked about availability of other vehicles later in the day, I was simply ignored. For that, the 3rd star gets knocked off. More
Looked at a Kia Soul that showed the MSRP of 21K, when I clicked on it to check financing they added over 10 k onto it. When I called them out on it they said "everyone is doing it". I then decided to buy clicked on it to check financing they added over 10 k onto it. When I called them out on it they said "everyone is doing it". I then decided to buy a used Soul they had, when I looked into the small print I saw that they added 2k onto it for some Camelback exclusive package. When I asked what that was, I was told it was plastic door guards and some other lame thing. I just bought a new 2023 Kia Soul from Royal Kia with no mark up, so not everyone is doing it. What a complete scam. I still haven't gotten over that sticker shock. Really slimy dealership. Buyer beware More
Horrible customer and salesman service. Was advertised for one price and when we went to test drive it was a different price. Got it lowered and there were a few things that needed fixed Was advertised for one price and when we went to test drive it was a different price. Got it lowered and there were a few things that needed fixed (broken mirror, tire pressure light). When we test drove it we were only given the keys not the fobs. Finally went to pick up car after having the paperwork delayed and none of the repairs were done. The fobs didn't work and obviously we didnt know because they werent provided to us during the test drive. Have gone back and forth with the salesman and manager with no success. Finally have a service appt scheduled but was told that the tire pressure light will not be addressed since it is not a "safety issue". I have boughten multiple cars in the past and never have I had such bad customer service. Very disappointed and very upset that they have not followed through on what was promised. More
Shadeed was great! ! Helped us out every step of the way!! Wouldn’t have wanted anyone else to help us through buying my truck!! Please go down and ask for him, you won’ ! Helped us out every step of the way!! Wouldn’t have wanted anyone else to help us through buying my truck!! Please go down and ask for him, you won’t regret it!! More
Shadeed was very helpful , and thorough about helping me find a car . Went over the details and got something that worked for me . Sat with me for hours until I came to a decision ! 10/10 find a car . Went over the details and got something that worked for me . Sat with me for hours until I came to a decision ! 10/10 More
Efficient but too much wait time. Thereis apparently a bottle neck in the finance department. Thereis apparently a bottle neck in the finance department. More
Everyone there is very nice and friendly. Shadeed was my salesman and he was very nice and knowledgeable about the cars. He made sure I drove off in something that fit my budget and that was Shadeed was my salesman and he was very nice and knowledgeable about the cars. He made sure I drove off in something that fit my budget and that was safe! I highly recommend! Thanks again, I love my new car. More