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Campbell Ford - Service Center

Niles, MI

4.6
390 Reviews
Call Service Center (269) 684-8300

390 Reviews of Campbell Ford - Service Center

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April 12, 2024

They were able to complete my service quickly and were able to solve a problem I had. More

by BATTALION307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 05, 2024

It was very good just need sticker for window and reset the ford app to show oil is good not expired. More

by Gregory King
Recommend Dealer
Yes
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Apr 08, 2024 -

Campbell Ford responded

Hello! Thank you for taking the time to leave us a good review describing your experience here!! We're pleased to hear that you had a great customer experience in our service department, and with our Certified For Technicians! We hope to see you again whenever you need any other maintenance, parts, collision, or sales needs! Abigayle Johnson, Business Development

Helpful
April 04, 2024

Everyone from sales service and body shop are exceptional. Service keeps you updated on where they are with repairs. Body shop did a great job with the detail. Erik is a great sales person. He he More

by Cdford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Dawson
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Apr 04, 2024 -

Cdford responded

Great Job! Erik; Austin; Jacob; Vincent! Exceptional group! Keep up the good work. It was a pleasure working with all of you plus the Body Shop for doing an exceptional detail on my 150!!!!

Apr 04, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us an AWESOME 5-Star review. We are glad you had a great experience here in our service department, and with Erik Blad, your sales professional. We hope to see you again whenever you need any other maintenance, parts, collision, or sales needs! Abigayle Johnson, Business Development

Helpful
April 02, 2024

State of MI sueing me for abandonment of a car that I traded in to Campbell Ford June 2018 for newer vehicle, dealership states they cannot help me get documents to prove I traded vehicle in and offer n More

by Aneskia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
"Front office manager" name unknown
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Apr 03, 2024 -

Campbell Ford responded

Thank you for bringing this to our attention! We'd like the opportunity to look into this for you. If you could please give us a little more information (your name and vin of vehicle traded) we can take a closer look into this situation to see what we can find. Please give me a call directly at 269-684-8300 Ext 369 or respond to this review so that I can try to help out. Thank you, Kait Genge Business Development Manager

Helpful
April 01, 2024

Fixed issues and did good inspection on potential problem. Maybe a quick update during the process would have been nice. But overall happy with the service More

by DJCAMPBELL01
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
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Helpful
March 26, 2024

Good communication, great service, loved that they could come to me and not me to them..saved me time More

by SMRATHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawna
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Helpful
March 23, 2024

The technician was very courteous on his arrival. The upgrade to my vehicle took less than a half hour. Great service! More

by DAWN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the techs name.
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March 10, 2024

There was a serious lack of communication on the progress of my truck. I received multiple calls only when my truck was done. The estimate on the repairs was consistent with the final bill. More

by jsumners0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow
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Helpful
March 08, 2024

Jason did a great job fixing the recall problem. We are pleased with the service. More

by ac
Recommend Dealer
Yes
Employees Worked With
Jason
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Helpful
March 01, 2024

Very pleased with the recall service provided at my home by Mo. I won’t hesitate to use this service again. More

by KIMNEWMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Simon
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Helpful
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