Really impressed with the service dept in Cleveland. They have taken care of many of my vehicles, always in timely and professional manner. They also give me heads up to things I need to prepare for, and go extra mile to make sure work is done right. I had a Focus that was part of the national recall. They proactively alerted me, and unlike many Focus owners I read about in other places, I did not have to take the car back many times to get it really fixed.