Capital Buick GMC, LLC - Service Center

I worked with Zach Hamby in the service department for two new front tires and alignment service. Mr. Hamby was excellent throughout the process. When I called the dealer to arrange service, Mr. Hamby was two new front tires and alignment service. Mr. Hamby was excellent throughout the process. When I called the dealer to arrange service, Mr. Hamby was great about communicating, aided in a price match for the tires themselves, thoroughly described what the dealership would do, made sure I knew the timeline for ordering the tires, and was great at the dealership when we dropped off the car. Overall, I was extremely pleased with his handling my service needs and his professionalism. More

I went in for a leaking exhaust pipe- an emergency for me as I’m from Iowa and it failed in Atlanta. This failure was discussed in a letter from Buick. The Capital Buick service department is unscrupulous, r as I’m from Iowa and it failed in Atlanta. This failure was discussed in a letter from Buick. The Capital Buick service department is unscrupulous, rip-off artists for the unwary. They inspected the exhaust leak and then claimed all my filters needed replacing along with my wiper blades. They couldn’t find a Buick notification for a 2019 Enclave exhaust repair- three desk people searched for thirty minutes to no avail. I found it on google in one minute. As soon as I waved it under their noses a miracle occurred- one of them claimed they found it. They wanted to charge me $800+ dollars for this work. I said no to the filters and wipers- they finally repaired the exhaust at Buicks expense (as required per the notification letter) , Getting a feel for why they couldn’t find the letter?.I Had my oil changed in Iowa today- surprise! The filters and wipers are good. Capital Buick in Atlanta was out to rob the guy from Iowa of $800. I wouldn’t let them work on my bicycle after this episode. More

Accessories install & recall was done perfectly! Young man in service was detailed, precise & extremely professional! Young man in service was detailed, precise & extremely professional! More

STAY AWAY FROM THIS FRADULAENT DEALERSHIP!! I took my STAY AWAY FROM THIS FRADULAENT DEALERSHIP!! I took my 2017 Sierrra in for problems on 4 different occasions. The first 3, I got “We couldn’t repli STAY AWAY FROM THIS FRADULAENT DEALERSHIP!! I took my 2017 Sierrra in for problems on 4 different occasions. The first 3, I got “We couldn’t replicate the problem.” On the fourth, I provided multiple video’s to the service advisor and when I pulled into the service department, he even saw the check engine, check transmission, service 4wd, stabilitrac, etc…basically all the lights were going on and off. In addition to those, power steering would go out while driving, throttle would either barely go or rapidly accelerate and the doors would not unlock and vehicle would shift after being in park. This is by no means an exhaustive list. The service advisor, Morgan Gleason, saw the problems. I made the mistake of saying if I cant fix it, then I might have to trade it. Can’t pay $600 for a truck that doesn’t work most of the time. Several days after dropping it off, Morgan called and said even with the check engine light on, the truck passes all computer checks. Over the next couple of weeks, he called and said “the #2 tech in GM has looked at it and he has no clue what is happening or how to fix it.” He said they would call engineering to look at this. After engineering got involved, Morgan called and ask if I had plugged in any insurance devices or anything in the truck…which I had not. They were clueless as to the problem. He had no clue as what was causing the problem or how to fix it. Capital had the car for 3 weeks! I tried to get a loaner, but they would not provide. I inquired to GM Customer care on 8/13. On 8/14 Customer Care rep said she would submit paperwork for a rental. On 8/17 CC rep called and said no rental would be approved since there was no repairs made. I asked what is next because the Morgan said they had no clue how to fix the problem. Customer Care said they would probably buy the Truck back since it’s unsafe. 8/20 I called GM CC and she said the vehicle is ready to be picked up. No repairs made. No further action per the DMA (whoever that is). I asked for follow up calls from her boss. Nothing. I called Morgan @Capital that afternoon. No return phone call from him either. I had no choice but to trade into something that is safe and operable. I traded with Capital because they knew the history and I assumed they would work to fix it (the advisor told me to trade across the street because they would not see the history). I traded my Truck Saturday 8/22. On Tuesday 8/26 the Truck was taken for inspection (it failed) and on 8/27 it was offered for sale on the lot. My question, if you have a Truck for 3 weeks and cant fix it…..how can it be fixed and inspected 2 days later? Did you intentionally lie to me to get my truck OR did you just pass the problem on to the next customer?? On the Carfax, there is no mention of the electrical problems. A friend inquired from the Capital and she insured him the truck had no mechanical or electrical issues. You took off $2,700 from the average trade price that I got from your website, so you admit there was a problem by doing that. I’ll admit the truck was dirty, but no accidents and a good cleaning the truck would look like new. You listed the truck for $33,848. $8,848 in profit… More

The service team is the worst I’ve ever experience. Took The service team is the worst I’ve ever experience. Took my car there 3 times and each time it was horrible experience on service and honesty and ti The service team is the worst I’ve ever experience. Took my car there 3 times and each time it was horrible experience on service and honesty and timing. Total xxxx show. No wonder ppl don’t go to dealerships anymore. I went for an oil change and they “Found many other things a brand new car 83k Denali all of a sadden needed. They nailed me with $600 Bill for things the car did t need I’m sure. The only thing the computer on the car called for was oil change. More