Capital Toyota, Inc.

Capital Toyota, Inc. responded

Thank you for leaving us a positive review! We're thrilled to hear that Curry took great care of you during your visit to our dealership. Providing exceptional customer service is our top priority, and we're delighted that Curry made your experience memorable. We're also glad to hear that the financing process was fast and easy for you. We understand the importance of streamlining the process and making it convenient for our customers. We look forward to serving you again for your next car purchase. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business and can't wait to assist you in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that our service team was able to pick up your truck and return it to you within an hour. Quick and easy service is something we strive for, and we're delighted that we met your expectations. We're also glad to hear that everybody you interacted with was pleasant to work with. Providing a friendly and welcoming environment is important to us, and we're thrilled that our team made your experience enjoyable. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Thank you again for your kind words. We genuinely appreciate your business and look forward to serving you in the future.

Capital Toyota, Inc. responded

We would like to express our sincere gratitude for taking the time to speak with our Service Manager, Marty, regaurding your recent visit to Capital Toyota. We greatly value your feedback and appreciate your willingness to share your experience with us. First and foremost, we apologize for any disappointment or frustration you may have encountered during your interaction with Richard. It is our utmost priority to provide exceptional customer service, and we deeply regret if we fell short of your expectations. Your concerns have been duly noted, and we assure you that we will take appropriate measures to address this matter. We understand your dissatisfaction with Richard's approach, and we apologize for any lack of care or genuineness you perceived during your conversation. We want to assure you that your satisfaction as a paying customer is of the utmost importance to us. We believe in fostering a warm and welcoming environment where every customer feels valued, and we regret any instances where we may have missed the mark. On a positive note, we are glad to hear that the other members of our team, including the friendly and helpful parts department team member in the parts area, were able to provide you with the assistance you needed. We appreciate your acknowledgment of their efforts and will be sure to pass along your kind words to them. We understand your decision to work with a different service writer in the future, and we respect your choice. We strive to continuously improve our services and ensure that every customer receives the highest level of care and attention. Your feedback plays a vital role in this process, and we genuinely appreciate your willingness to give us another opportunity to serve you in the future. Once again, we apologize for any inconvenience caused by your recent experience with our service department. Should you have any further questions or concerns, please do not hesitate to reach out to Marty directly at 423-892-0661. We value your patronage and hope to regain your trust during your next visit to Capital Toyota. Thank you for your understanding, and we look forward to serving you better in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a positive review! We greatly appreciate your kind words and are thrilled to hear that your experience with Capital Toyota was top-notch. We're glad to know that Trevor, your salesperson, provided you with excellent service. Our team takes pride in delivering exceptional customer experiences, and we're delighted that everyone you interacted with at our dealership met your expectations. At Capital Toyota, we strive to create a welcoming and friendly environment for our customers. It's fantastic to know that our team members demonstrated their dedication to providing you with the best possible service. Thank you for choosing Capital Toyota as your dealership of choice. We appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're thrilled to hear that scheduling your appointment online was a breeze and that our service person greeted you warmly and provided friendly assistance. At Capital Toyota, we understand the importance of convenience and strive to make the appointment scheduling process as easy as possible for our customers. We're glad that our online scheduling system met your expectations and allowed you to book your appointment hassle-free. We're also delighted to hear that our service person was friendly and welcoming. Our team is dedicated to creating a positive and enjoyable experience for our customers, and it's great to know that we succeeded in making you feel valued. Furthermore, we're pleased that your car was ready within 30 minutes. Timeliness is a priority for us, and we strive to complete our services efficiently without compromising on quality. We appreciate your trust in us and are grateful for your intention to return for future service appointments. If there is anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing you with the same excellent experience.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us, and congratulations on your recent vehicle purchase! We're thrilled to hear that your salesman, Curry, provided you with excellent service and made the process enjoyable and informative for you. At Capital Toyota, we believe in providing personalized and attentive service to our customers, especially when it comes to purchasing a vehicle. We understand that it can be a significant decision, and we're glad to hear that Curry took the time to guide you through the process and ensure that you felt comfortable every step of the way. We greatly appreciate your recommendation of Curry. Positive feedback like yours reinforces our commitment to delivering exceptional service to all our customers. We'll be sure to pass on your kind words to Curry and acknowledge his outstanding assistance. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help even after your purchase, and we want to ensure that you continue to have a great ownership experience. Thank you once again for choosing Capital Toyota, and we wish you many enjoyable miles ahead in your new vehicle!

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our dealership clean and well-organized. Maintaining a clean and organized environment is essential to us, as it contributes to providing an excellent customer experience. We're also delighted to hear that you were promptly greeted upon your arrival. We believe in the importance of creating a welcoming atmosphere for our customers, and our team is dedicated to providing friendly and attentive service from the moment you step onto our premises. Your feedback is greatly appreciated and serves as motivation for us to continue delivering exceptional service. If there's anything else we can do to assist you or if you have any further comments or questions, please don't hesitate to let us know. We're here to help! Thank you for choosing our dealership, and we look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to recognize our team members, Jerry Weaver, Marquita Jones, and John Cate, in your review. We greatly appreciate your kind words and are thrilled to hear that they have made a positive impression on you. Jerry Weaver, Marquita Jones, and John Cate are valuable members of our team who consistently strive to provide exceptional service to our customers. They are dedicated, responsible, dependable, and reliable individuals who go above and beyond to ensure that your experience with us is nothing short of outstanding. Your acknowledgment of their efforts means a lot to us, and we will make sure to pass along your appreciation to them personally. They will be delighted to know that their hard work has made a positive impact on your experience with Capital Toyota. Thank you again for your kind words and for choosing Capital Toyota. If there is anything else we can do to further assist you or if you have any further feedback, please do not hesitate to reach out. We are here to provide you with ongoing support and exceptional service.