Capital Toyota, Inc.

Capital Toyota, Inc. responded

Hello Jason, Our General Manager should have reached out to you to resolve this.

Capital Toyota, Inc. responded

Thank you for your fantastic review! We are thrilled to hear that we were able to assist you in finding the perfect car and that you are extremely satisfied with your vehicle. At Capital Toyota, our goal is to ensure that every customer finds a car that meets their needs and brings them joy. We are delighted that our team was able to provide you with the guidance and support to make a decision that has made you so happy. Your appreciation means a lot to us, and we are grateful for your trust in our expertise. If you ever have any questions or need further assistance with your vehicle, please do not hesitate to reach out to us. We are here to help you in any way we can. Congratulations on your new car, and thank you once again for choosing us! We wish you many wonderful journeys and memorable experiences with your vehicle.

Capital Toyota, Inc. responded

Thank you so much for your continued support and for choosing us for your vehicle purchases! We truly appreciate your loyalty and are delighted to hear that you and your wife have had great experiences every time you've visited us. Building lasting relationships with our customers is incredibly important to us, and your feedback reassures us that we're on the right track. It's wonderful to know that you've consistently had positive experiences with us throughout your multiple vehicle purchases. We value your trust and confidence in our dealership, and we look forward to serving you and your family for many more years to come. If there's anything else we can do for you or if you have any further feedback or questions, please feel free to reach out. Thank you again, and we appreciate your ongoing support!

Capital Toyota, Inc. responded

Thank you for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently have a great experience when purchasing vehicles from us. At our dealership, we strive to create a welcoming and helpful environment for all our customers, and it's heartening to know that our team has been able to make a positive impression on you. We appreciate your kind words about Marquita, your favorite salesperson. She is truly an asset to our team, and we're proud to have her providing exceptional service to our customers. Your satisfaction and support mean the world to us, and we will continue working hard to exceed your expectations. Should you ever need anything or have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you once again for choosing us as your go-to dealership. We value your business and look forward to serving you and your family in the future.

Capital Toyota, Inc. responded

Thank you for your glowing review of Marquita! We're thrilled to hear that she has been such a positive asset to your experience. Marquita embodies the qualities we value in our team members - being pleasant, personable, knowledgeable, and an effective communicator. We're delighted to hear that Marquita has been efficient in addressing your questions and following up promptly. Providing excellent customer service is our priority, and it's fantastic to know that she has consistently met and exceeded your expectations. We'll be sure to pass along your gratitude and appreciation to Marquita. She will be delighted to know that her efforts have made a positive impact on your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Marquita and our team are always here to help. Thank you once again for your kind words and for choosing us. We appreciate your support, and we look forward to serving you in the future!

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

Capital Toyota, Inc. responded

Thank you so much for your outstanding review! We're thrilled to hear that you received the best customer service from the moment you arrived at our lot. Providing exceptional service is our top priority, and we're delighted that our team made a positive impression on you. We value your feedback and appreciate your recognition of our efforts. It's truly rewarding to receive a 10/10 rating from a satisfied customer like yourself. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you again for choosing us and for your kind words. We look forward to serving you with the same level of excellence in the future.

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a stellar 5-star review! We truly appreciate your kind words and are delighted to hear that your experience with our sales team at Capital Toyota was exceptional. We take great pride in providing outstanding service to our customers, and it's wonderful to know that our sales representative went above and beyond to ensure your satisfaction. We strive to make every interaction as smooth and enjoyable as possible, and it is gratifying to learn that we have met your expectations. Your praise for our salesperson means a lot to us. We believe that our team members are the heart of our dealership, and we continually work to ensure that they are knowledgeable, friendly, and attentive to our customers' needs. We will make sure to recognize your review and commend the salesperson for their outstanding performance. Once again, thank you for choosing Capital Toyota and for sharing your positive experience. We truly value your feedback and look forward to serving you again in the future. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a review on Google! We are thrilled to hear that you had an excellent experience with our sales and finance personnel, and that they were friendly, knowledgeable, and attentive without being pushy or overbearing. At Capital Toyota, we pride ourselves on providing exceptional customer service and ensuring that our customers feel comfortable and well taken care of. We are delighted to hear that our team was able to meet your expectations and provide you with the service you deserve. We apologize for the inconvenience caused by the flickering light bulb in our showroom. We will address this issue promptly to ensure that it is remedied and does not occur again in the future. Thank you for choosing Capital Toyota as your preferred dealership. We appreciate your business and look forward to serving you in the future. If there is anything we can do to assist you further, please do not hesitate to contact us.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Brody, Donnie and the team at Capital Toyota PreOwned Service Center. We are pleased to hear that they were able to quickly diagnose and fix the issue with your Volvo, and that you were back on the road the same day. At Capital Toyota, we understand the importance of having a reliable vehicle and we strive to provide prompt and efficient service to all of our customers. We are glad to hear that Brody and Donnie were helpful and provided you with excellent service. We appreciate your loyalty and look forward to serving you for all of your future service needs. Thank you for choosing Capital Toyota PreOwned Service Center.