I scheduled a repair for the driver side lock on my new Malibu. I arrived at 7:30 in the morning for what should have been a quick repair. I didn't leave until 3:15 (It's not policy to give out a loner vehicle unless the repair is because of a disabled vehicle).
While in the waiting room, I got to hear countless guests complain about how long their repairs or oil changes were taking. I have two free oil changes, but will probably never use them. I can't afford to waste that much time.
I don't know if I caught them on a bad day or what, but I intend to only use this place for warranty work. If nothing changes during that time, I'll think twice before buying a vehicle here.