Capitol Toyota

I was looking to purchase a RAV4 Plug-In Hybrid. The dealership would not budge on charging a dealer mark-up - this equated to 25% of the price of the car - a $10K mark-up. They justified this by saying dealership would not budge on charging a dealer mark-up - this equated to 25% of the price of the car - a $10K mark-up. They justified this by saying the car was in short supply and that MSRP is only a recommended price and that they could charge what they like. Do not buy a car from this dealership if they insist on you paying a dealer mark-up. The Toyota dealerships at both Walnut Creek and Elk Grove will not insult potential customers with a mark-up and so my advice is, shop around and don't spend money at a dealership that bilks their customers. I eventually bought my RAV4 at the Elk Grove dealership and it was a wonderful experience. More

How is this dealer still in service with all the bad reviews it has Also they have 2018 tacoma for over $40000 dollars with 2 accidents 1 Of them being moderate accident reviews it has Also they have 2018 tacoma for over $40000 dollars with 2 accidents 1 Of them being moderate accident More

Took my chr for a lube came out with a cracked front windshield no one took full responsibility for the damage done to my car….I was accused of being a liar. Manager was reviewing video cámaras no word windshield no one took full responsibility for the damage done to my car….I was accused of being a liar. Manager was reviewing video cámaras no word from him since….never coming here again More

Worst experience in life. I was called in today (07/31) for TRD Tacoma off-road green with leather interior with moon roof. I was so excited that I was getting a great deal from this place. But as soon as for TRD Tacoma off-road green with leather interior with moon roof. I was so excited that I was getting a great deal from this place. But as soon as I was ready to take the test drive with the salesperson, another salesperson came in and started changing the price to additional($8,999). When I saw that truck the price was 45k and then he changed it to $54k in front of my eyes. Another sales person's excuse was, we forgot to change the value of the truck. My concern is why the online is still showing that price then. when a salesperson called me he get the info from their online website. I believe is they are lying about their prices since nowadays people are hardly buying cars from any deals they are just trying to trick all the customers. I have wasted 4 hours today which was not even my fault. Guyz please watch out for these scams. More

Just had a typical greedy American business experience with this dealership. They HAVE a 4Runner for sale close to exactly what I was looking for. I confirmed with 3 different people that the car was with this dealership. They HAVE a 4Runner for sale close to exactly what I was looking for. I confirmed with 3 different people that the car was there and available, and they sent me the sticker listing $52,439. and all details on the car. I unlocked my credit reports, gave them a cc for a hold deposit, filled out the credit report. Shortly after, I got a text (I’m in LA, they are in San Jose) saying the “final price = $69,213.” Now, I know there is a true supply chain challenge because of the pandemic and the delay there will be from the shut down. Because everyone is anticipating a lag in the most popular cars (ie there will be PLENTY of Highlanders and BMW X5’s) - there have been price increases and certainly less negotiating room. Do you realize they raised that car 32% above the sticker price? I sent a text saying “if you are telling me you raised that price $16,000 because of supply chain that is total %#^%}.” Within 10 minutes, got a text that they were sorry but the car was actually sold. 3 star rating on Yelp says it all. My 1 star review is down to the minute accurate. Some screen shots below of the beyond shady xx they operate by at Capitol. More

This review is specifically for the service department. In specifics the rude and insulting employee that such a great brand calls their Fixed Operations Manager. Bill Morrow, is the most inconsiderate and In specifics the rude and insulting employee that such a great brand calls their Fixed Operations Manager. Bill Morrow, is the most inconsiderate and disrespectful human being I have ever had the experience of talking to on the phone. We bought a $45k car less than a month ago, something on the door broke, we took it to Capitol Toyota and everything hit the fan from there. First they told me to go back to the dealership that we purchased it from even though they are ALSO TOYOTA!!! I left a message asking for a Service Manager or General Manager to return my call. Within 1/2 an hour I get a phone call from Bill who left me in tears!!! I tried to explain to him how I didn't understand how it wasn't a warranty issue when we pushed a button and the item broke. If the item was made the way it was supposed to, it would have never happened. Bill claimed it was "excessive force" when I asked him to clarify what that meant he said "well you pushed the button." I told him that was ridiculous how they take care of their customers. I told him I am pregnant and this was causing me stress to which he replied, " you are causing yourself the stress, I didn't do anything." I was appalled that he answered me this way. I tried to ask him something and he cuts me off saying, "NO! NO! NO!" I told him I would be contacting corporate to lodge a complaint and he said "If you want to call Toyota and lie that's on you" I confirmed with him that he was calling me a liar and he replied, "those are your words not mine." I am disgusted that a "manager" would talk to a customer in such a way. Capitol Toyota I am sure you can find someone way better to fill this role. The dealership I purchased the car from specifically told they don't want to help you because they don't want to take the fall for it. Bill refused to indicate the broken piece as a warranty issue because we pushed a button and it broke. If the bracket wasn't defective it wouldn't have broken in the first place. @toyota #toyota More

I know it's my fault I should've checked the paperwork immediately. We had agreed on 10,400 on a late model Toyota Corolla. Looking back at the paperwork Months later I noticed they charged 10,600. To ad immediately. We had agreed on 10,400 on a late model Toyota Corolla. Looking back at the paperwork Months later I noticed they charged 10,600. To add insult to injury The service manager lied And said he knocked off an extra hundred dollars that would've made the car purchase 10,300, in Lou of giving me a free oil change. I know it's not a lot of money, but I recommend you check your paperwork. Especially because they use touchscreens. And put everything on a flash drive, hoping you won't catch it later. The car itself is cool it's just The shady tactics I can do without. If they're doing this to me for A couple hundred they're doing this to you for 1000's. I can almost guarantee it. I escalated to Toyota care. If Toyota wants me to remove this review, I want two free oil changes now. One for the one that I was promised and one for my inconvenience. More

we bought a highlander in 2018 they pushed into buying $900. paint protection (resistal) what a rip off . DO NOT buy it it hardly covers anything $900. paint protection (resistal) what a rip off . DO NOT buy it it hardly covers anything More

The following details my recent experience with Capitol Toyota. In short, the dealership did not honor the first paid reservation on an incoming vehicle, instead superseding it with a second reservation. Toyota. In short, the dealership did not honor the first paid reservation on an incoming vehicle, instead superseding it with a second reservation. On August 28th of 2020 I reserved a 2020 Rav4 hybrid in Lunar Rock exterior, Light Grey interior with Raymond McMorris at Capitol Toyota. This included a signed and dated intent to buy for agreed upon MSRP pricing and a $500 deposit. I was told to expect delivery within a week most likely, but potentially a bit later. A week later on the 4th of September I attempted to contact Raymond via text and e-mail for an updated arrival estimate. After having not heard back a day later on the 5th of September I called the dealership to request an update. I was eventually connected with Mike, who had answered my initial inquiry a week earlier and connected me to Raymond. I was told that the car was expected to arrive on the 10th, but that he didn't see a name on the reservation in the system. This confused him as he recalled talking with me the week before and hence he called back a few minutes later after checking further on the reservation and discovering that it was not reserved in my name. I was told to expect a follow-up call the next day as the managers required to look into the issue had already gone home for the day. The next morning I received a call as expected, but not with the news I'd wanted to hear. The story I was told by both Raymond and his manager Ross was that I had done everything right and they have the paper record of my reservation and deposit, but that despite Ross having entered the reservation into the computer system it had not saved the reservation. Since the reservation was supposedly not entered into the computer system, another customer was allowed to reserve the vehicle a day later. I was told that the general manager decided to honor the reservation of the customer in the computer system despite the fact that they had written records of my prior reservation and deposit. I was then told that they had searched incoming inventory and that they could swap with another dealer to obtain one of the next matching vehicles to be made, but that it wouldn't arrive for at least a month. I declined as that was outside my purchase window which had started at the end of June. During that June-August period this was only the third Rav4 hybrid of that color combination to show up in California, and the first that was not already reserved at the time that it appeared on a dealer website. There were a few more showing up during that time from in Oregon, Washington, and Idaho, but again most were already reserved by the time I inquired. My point being that Rav4 hybrid supply as a whole during this time frame was limited, and the particular color combination we wanted was both quite rare and in demand. Clear evidence of such being that some other local Toyota dealers had begun listing their Rav4 hybrids at $2.5k above MSRP. With that in mind, is it possible that human error was at fault and my reservation didn't get saved in to the computer system? Certainly. But the general manager's decision not to honor the first reservation made once their error was brought to light casts doubt on that story. Yes, they are going to have an unhappy customer regardless of which reservation they choose to honor. However, I would at least understand their situation had I been told that, due to a mistake on their part, the car had already been reserved at the time I had placed my reservation and hence they were cancelling my reservation and honoring the first reservation made. The only reason I can think of for their decision to honor the second reservation despite agreeing that I was the first customer is that there was no mistake at all - they have given me no reason not to believe that the reservation on the vehicle was changed to a customer who agreed to pay above MSRP. More

Capitol Toyota broke my truck it went in for routine service. $1800.00 of damages was done to my perfectly working truck. They broke external and internal parts and did not do the work they were paid service. $1800.00 of damages was done to my perfectly working truck. They broke external and internal parts and did not do the work they were paid to do mechanic and Management just pretended and billed me for work proven they did not perform. Now my perfectly working truck 6 years has 17 mechanical problems Capitol Toyota caused in 1 day while “doing oil, fluid and filter change service”. Then they were mean and tried to cover it up refused to fix it. They had my truck overnight when they were supposed to only have it two or three hours. Turns out because they broke it. Bill their “General Manager” made racial and gender bias comments and personal calls to my cell phone as he continue to threaten plus lie about the damages they did to my truck PLUS they didn’t do the work they were paid to do. But they kept my truck overnight with my materials in it and made me miss my event, they’ve done this to A lot of other people too. He brags about getting away with it. More