Car Pros Kia Renton

The most dishonest people they have is on the financial department. Once you are ready to buy the car they act nice, but once you contradict them about anything they get mad. department. Once you are ready to buy the car they act nice, but once you contradict them about anything they get mad. More

I would like to tell you my story about the great service and great lengths Mike Novin executed to ensure a very bad situation was made good. In 2022, I bought a 2018 Kia Sole that was a rebuild from a p and great lengths Mike Novin executed to ensure a very bad situation was made good. In 2022, I bought a 2018 Kia Sole that was a rebuild from a private owner. He stated it only had some minor bumper/headlight damage, but the airbags were not deployed, and it had not suffered any engine damage. For whatever reason, he seemed very nice, and I trusted him. Almost immediately the car began to have problems and became undrivable. I brought it to the Car Pros Kia dealership in Renton. They kept my car for months and I was not receiving any call backs or information. Finally, I picked up my car and it continued to have issues. I had spent over $8,000.00 in repairs. It turned out the car had been in two accidents and had sever catastrophic damage. The car should not have been worked on to begin with. I was very upset after my calls were not being returned from the service center and finally reached out to the General Manager, Mike Novin. I was very angry and upset. I now realize and have personally seen how overwhelmed your service department is with cars backed up due to a rampant pandemic of break-ins with Kia’s. For this I have much empathy. Mike has extremely sophisticated customer service skills and was able to calm me down immediately and get me to explore solutions instead of emotions. He worked very hard to get maximum trade in value for my two cars and into a lease that was reasonable and affordable thus relieving the stress of two cars with constant maintenance issues. On October 26th of last week, I was working at Alliance 2020 when my car was broken into and sever damage occurred. It was completely undrivable. I was of course, not happy but not very concerned because I have excellent insurance and while I knew it would be very inconvenient, I had peace of mind it would be taken care of. When I called USAA, I learned that my policy had been cancelled due to non-payment. The debit card I was using was compromised during the initial payment and while they did send out notice, I did not receive it (which is 100% on me). I have been a customer for fourteen years and payment comes out automatically, so it is out of sight, out of mind as they send me tons of junk mail that is of no use. I rarely open mail from them for this reason. I was very shocked that they did not reach out and make sure I was notified on such a serious matter that could have had a much, much worse ending. I was absolutely devastated. I had finally got ahead with reliable transportation. This downgraded me right back to my original position. I called Mike Novin to ask what my best course of action was. I was also concerned that the car had been towed to Car Pros in Renton and the windows were broken out, it was after hours, and a rainstorm was coming. I explained the entire dilemma. I assumed he would just help ensure the car was safe until it could be fixed and check the status. What happened next is truly ABOVE AND BEYOND! Mike told me he would call the next day and see what he could do. The next day he asked me to come in. Mike had made some calls and crunched numbers to make it possible to continue the lease transferable to a new Kia Soul with no additional cost. He realized the situation being even if the insurance had been in place, it would be months before the car would be repaired and the stress and expense this would incur. He was also willing to do this knowing this would be a loss for Car Pros of Renton. I am raising my daughter solely without another parent. Mike understands the importance of safe, reliable, affordable transportation and the value of family and parenting. He and his team worked very hard to put together a new lease with these qualities. I still cannot believe how kind, considerate, and caring Mike and his whole team treated me. Although I always want to see the good in things and stay positive, we live in a very sinical world with crime, distrust, and negativity. Mike has turned a very bad situation good and given me faith in the goodness of people again. In closing, I do not think I will ever buy a car anywhere but Car xxxxxxKia. The kindness and respect were truly remarkable. I hope I have the opportunity to pay it forward. More

Waited 2. 5 hours and was told "we can not start on your car yet. " I had an appointment at 8am, and was told 1.5 hours max for an oil change/rotate tires. Afte 5 hours and was told "we can not start on your car yet. " I had an appointment at 8am, and was told 1.5 hours max for an oil change/rotate tires. After 10:40am, I asked about my car and was told there were a lot of cars ahead of me. I'll never return. More

Poor supervision of salespeople, and communication is apparently a problem area for some of these people. Bought a new car at the end of September. It was a dealer trade so it came from another dealers apparently a problem area for some of these people. Bought a new car at the end of September. It was a dealer trade so it came from another dealership. I was charged for (and told that I received) a “platinum finish” which is standard at this dealership. This was incorrect. I tried communicating with my salesperson - sending her photos of a scuff/ding in a very strange place and she told me that the finish could be reapplied and that would fix it. Tried to schedule with her to no avail. She stopped communicating with me for a week when I finally called the main number (thinking she was sick or hurt or….?). Talked to Terri. Salesperson is using her personal phone to text customers so no one else can see the texts. The coating was NOT applied like she said it was. I mentioned the ding. I have go back to Renton to get it done and it takes all day. Get a call from Flore. Tell her about the ding. No one has asked me for pics and again, the salesperson, Dania, is using her personal cell rather than the company system that would allow them to see the pics I sent her. Get here today for the finish and the paint repair. Can’t do it. The paint guy is only here on wednesdays. I’ve had this appointment for over a week now. They went to the salesperson - the one who told me the finish was already applied and never sent it to the service department - who told them that the platinum finish would fix the scuff. Surprise! She was wrong. It won’t. I’m at the dealership now. Manager James is trying to get me a loaner car (not having much luck it appears) so I can leave my brand new car here while they wait for the guy to fix the issue that should have been reported to them when I told Dania two days after I took possession. But now I’ll be out of a car for who knows how long (possibly until tomorrow evening) but this was not planned for and I don’t live nearby so it’s a HUGE hassle. Do not recommend. This is unacceptable. UPDATE: So James got me a loaner car. Left my car at Carpros. I call in the morning and leave a message for Flore, trying to get info on if my car will actually be done. No response (at all). A few hours later, I call james directly. He goes to check and calls me back. It’s being done today. The paint part is almost done and they will start the platinum finish after. It’s almost 130p at this point. My ORIGINAL appointment was for 140p on October 18 but I was informed by Flore that platinum finish takes all day so she had to move my appointment up to 11am at the latest because I have to leave my house at 8am to make that (I don’t live nearby). So at 130 they apply the platinum finish. Beth Olson calls me at 221pm to tell me my car is finished and to let me know that she’s taking it over to sales and giving James the key. So I get on a boat (because that’s a thing I have to do to get to this car dealership - and yes, it costs me each time) and I get there close to 5pm. I let James know I’m there and we go to my car. I look at where the paint had been repaired and it’s noticeable. It’s bad. Bad paint job? The fact they didn’t let the paint cure before they put the coating on? The fact that the coating isn’t fully dry/cured? I dunno. James takes it to the detail shop. They make it worse. There’s now what looks similar to a fingerprint in the paint. He is mortified. James has offered to trade me for an identical (minus the fingerprint) vehicle. But there’s no clear coating on that one either so I got it in writing and I took my fingerprint car home to wait until next week sometime (and to remove my belongings - including a Thule topper and roof racks i installed) until after they clear coat the new one and have time for it to actually dry. James was great. It’s unfortunate that his job now includes fixing what the sales people and schedulers and whatever else, broke. Just think. All of this would have been so much easier if Dania had done her job to begin with, and if people understood the concept of communication. We shall see. I’ll update more as this nightmare progresses. Further update: James said that he got the service department to put the platinum finish on the replacement car on a Saturday (suspect but I don’t have any reason to distrust James specifically) and he told me I could come get it on Sunday. So I did. He honored the agreement and I was traded an identical vehicle. Some hiccups with the app but nothing major and it was promptly addressed. James and Zerai were great. It’s still unfortunate (for everyone) that all of these things happened the way that they did. And it’s disappointing to say the least. I’m content but I wouldn’t send my friends or family here. Just because a few people were awesome doesn’t detract from the lack of communication in multiple areas and all of the issues that created. More

I bought a used Kia Soul from Car Pros at the end of 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) about 25 times. I have texted them. I have used their live chat feature (which promised I would be receiving a return call from them ... and this was over a week ago) I tried using their online service scheduler which simply does not work. I was willing to give them the benefit of the doubt that they were extremely busy and would call me/text me/email me eventually. Today I called several times again. No answer. Left two voice messages. I then called Lee Johnson Kia in Kirkland. Someone in the service department answered the phone. I scheduled an appointment for service. This took less than 10 minutes. Car Pros Kia of Renton, you guys suck. More

Friendly, professional, attentive, honest. I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - 1)John, who greeted us warmly and courteously, assessed our needs, immediately knew the only used car on the lot that met the majority of our criteria and then because he was otherwise engaged elsewhere guided us to our sales person 2)Dania R. - Dania was new to the dealership but not to car sales. She was courteous, asked to hear from us personally what we were looking for so that nothing was lost in translation on the handover from John. Dania took us for a test drive, was knowledgeable about the car itself, the ownership history and open to negotiating the deal. This is the first time EVER that I have not felt manipulated or played in this part of a car purchase. Kudos to Dania for keeping it feeling like a mutual win/win rather than screwing the customer for every penny they could. Shepherding the paperwork went well and smoothly. Dania is a keeper if you vakue customer care and satisfsction. 3) Francis Garcia if patience is a virtue that young man is very virtuous! Despite clearing the purchase ahead of time with our bank when it came to pay the piper our bank screwed up. It took almost an hour and a half to get the bank fiasco sorted. During that time Francis was calm, reassuring, patient and never once showed a hint of irritation or frustration or (as could easily have happened) doubt as to our ability to clear the funds and finish the purchase. We will be talking to our bank immediately but because of these three great people, we will be talking ABOUT our experience at Car Pros Kia Renton for a long time to come. Thank you John, Dania and Francis. More