I am from Michigan, where there are no CarMax stores. I live in Overland Park, Ks and came to CarMax after being referred by a colleague in Chicago. My salesperson "is" Susan Nachbar(I say "is" because I will not go to anyone else).
Susan is a short, little blonde CarMax cheerleader who, not only believes in the quality of vehicles that CarMax sells, but, takes time out to help other employees and managers. She may not know all about every car, but, she does know customer service.
When I walked into Susan's office and saw all of the customer service and sales awards, I could tell that she was serious about her work. And how! She helped me find the right BMW for my family at just the right price. She even handed me her card saying, "Now, I have 24 hour cell phone service, so call me anytime night or day!" I am a doctor at KU and work night shifts.
I recommend CarMax and its integrity. Although every business grows steadily with its customers, CarMax cares about every standard. I recommend Susan Nachbar as the number one salesperson in Kansas City.