CarSmart

I am to this day still happy with the car I bought from Car Smart. The car runs great, looks great, and it’s perfect. With the way I was treated at the dealership, there is no doubt that I will be a return Car Smart. The car runs great, looks great, and it’s perfect. With the way I was treated at the dealership, there is no doubt that I will be a returning customer. More

I recently had a great experience with Car Smart. After my bank turned me down for a loan due to less than perfect credit, I did some research online to see if I had any other options. After I found Car S my bank turned me down for a loan due to less than perfect credit, I did some research online to see if I had any other options. After I found Car Smart I visited their dealership, where they had a lot of nice cars and they offer financing for all types of credit. I ended up getting qualified for a loan and purchased a dodge charger. It's a sweet ride and without Car Smart I wouldn't have it. Definitely go to Car Smart if you want to be treated fair when shopping for a new car! More

The initial phone contact was great. The lady was very nice and easy to speak with. Drove from south Stafford to see vehicle on a Monday afternoon. The vehicle was as advertised; however, it had not b nice and easy to speak with. Drove from south Stafford to see vehicle on a Monday afternoon. The vehicle was as advertised; however, it had not been cleaned on the inside at all. Previous owner had dogs and there was no effort made by the dealer to clean the vehicle. Not sure how long they had the vehicle on the lot before I purchased it, but if you are going to list it and have it available for sale, at least wipe the inside down and spray some air freshener. The price was great and the vehicle was mechanically and physically excellent, just not clean. The sale and contracting went smoothly (financed through my own bank); although we had to deal with several different employees for different parts of the sale. As we went through the paperwork process they were suppose to be "cleaning" the vehicle, as the employee who went on the test drive with us told us they had the best detailers in the area. The car was on empty, so we had to stop at a gas station where they put about 1 to 2 gallons of gas in it. So after the paperwork was completed, we get the one key to the vehicle. They said they would check with the previous owner to see if they turned in any other keys. We get the vehicle and it was washed on the outside, nothing done on the inside. Not even air freshener. We point out some obvious smudges/marks in the back of the vehicle, which they cleaned; however, we did not want to wait around all day for them to clean the rest of the vehicle, that should have been cleaned from the start. We spent the weekend giving the vehicle a thorough cleaning. So we give them a few days and then call back to check on the other keys and we are told by Dewayne and several other employees they would check on it and call us back in "ten minutes". This time comes and goes. I call back in over an hour and Dewayne is busy with another customer. He is always busy with a customer when I call. He was not busy with a customer the entire time I was there buying the car. At one point we are told they talked with the previous owner and she turned in three keys with the vehicle. Then we are told they found some keys to my type of vehicle, but they were not sure if they were mine. Then finally, after giving them a week and a weekend, we are told there are no other keys to the vehicle. The manufacture charges $250.00 for a new key. If you buy a used vehicle and they only give you one key, get it in writing that they will pay for a second key (I did not). Next we are waiting on the tags that we were told would be mailed to us. After calling to check on them they tell us we will have to come in and get them (drive to Maryland). If we want them mailed then it will cost $15.00. After calling carsmart again and asking to speak with Dewayne, he is off course with a customer, but eventually gets on the phone. I explain about the tags and he said he would talk with Laura and for me to call him back in 15 minutes. I call back in about 20 minutes, to give him extra time, and I am informed Dewayne went on lunch break. I ask who the owner is and they find Dewayne without answering me about the owner. Dewayne said he talked with Laura and the tags will be mailed out tomorrow. (No charge I am assuming) Dewayne said the owner is Allen Goligen (phonetic) because Dewayne did not know how to spell the owner's name. Further, if I want to speak with the owner, I have to call back the next day about 1100. No phone number to the owner or a secretary or anything. Not holding my breath that the owner will be there when I call. The price of the vehicle could not be beat by any other dealer in VA, MD, NC, or NY; however, we paid for it with the lack of customer service. I do not plan to bring my vehicle to them for any other reasons, so after I receive my tags I will be happy to be done with this dealer. Only deal with them if the vehicle is at a great price and as a last resort. More

Ugh. Do yourself a favor and don't go here. The contact process was the only thing that went smoothly. I was contacted by Tischa about a vehicle on which I inquired online. She was nice enough, I told he process was the only thing that went smoothly. I was contacted by Tischa about a vehicle on which I inquired online. She was nice enough, I told her I wanted to come see it that evening and had a long drive. She made an appointment for me at 7:15 PM and assured me the car would be prepped and waiting for me. She told me to see her boss, I think it was Dwayne, when I arrived. I got there right on time after my long drive and they didn;t have the car on the lot. they made up some bullcrap story about it needing some kind of inspection and they they couldn't have it until the next morning. Even if that were true THEY were the ones who insisted on making the appointment, they had my phone number, the very least they could have done is call me when the inspection place supposedly closed at 5PM and let me know they didn't have the car. They could have cared less. When I asked if they were going to reimburse me the 50 dollars I had just completely wasted to make the trip there to see the car, I was ignored. Really, do yourself a favor and stay away. They care nothing about their customers. You will be sorry... More