I Purchased a used car after viewing it online. I expected there to be some caveats to any used vehicle shown online, as to why they would be so affordable. The one in question, which I did end up buying, needed some work done to get inspected. Well, I still made a deal with a salesperson, even though she didn't really do much work for it. She told me point-blank that she had been with the dealership for three months, and she seemed very unsure of herself. I'm glad that I went in there as an informed buyer and took matters into my own hands. When she recruited the help of Seth, a more senior salesperson, I felt more comfortable. Seth is very personable and reasonable to deal with.
After the work was completed, which took two days longer than inspected, the financial representative didn't end up having anything prepared because he "didn't know [I was] coming in that day." They could have been better about internal communication. That didn't take very long to process, despite being unprepared on their end.
I feel the need to compliment Henry Edwards on his customer service. While I may have signed paperwork that was provided by Courtney and Seth, Henry really SOLD me on the car by taking the time to point out features, ensure things worked properly (remote start, cross-traffic alert in the rear-view camera, navigation), etc. Courtney had not done any of this and I thought I was going to have to learn it all by myself. I don't like to ask for help, so it was very nice that Henry jumped right into it and asked me what I knew, or wanted to know, about the systems in the car. I learned about some features that I would not have found otherwise. He had to do a bit of running around the shop to make sure necessary things were taking place all at once, and he had no qualms about doing so. At first I was apprehensive of him because he is young, and seems very versed in a "sales persona". However, once we were in the thick of getting things moving to get me on the road, he went above and beyond by trying to contact my insurance company and their terrible customer service department just to ensure coverage before I got on the road in my new car.
During my waiting time there I did notice that the sales staff all "hangs out" in one central office, and causes customers to linger on the sales floor for unnecessary amounts of time before even being initially helped. This may be alleviated if there is more visibility from the central office space to the sales floor, or if staff didn't congregate in such a confined location. I felt as though I was interrupting them to get help, and that didn't make me feel the greatest. There was also a young boy meandering the sales floor, he said his dad worked there, and he was asking customers a bunch of questions and rifling through things on the salespeople's desks... Not very professional.