We were very pleased with the service and answers we received at Carbone, specifically from Brian Oakley. We had identified a used Honda that we were interested in, and soon after contacting Brian by email, we had an appointment scheduled for a test drive. Brian had the car waiting out front for us, and answered all our questions. On the test drive, he pointed out some additional features, and took us on roads similar to ours at home (hills). Back in the office, we were very pleased with the price offered on our trade-in, as well as the purchase of the used vehicle. After we agreed on pricing, he introduced us to the business manager who completed the transaction. We can't complain about anything - all was done professionally, and with attention to details.