On the morning of Friday, 13 July, 2018, I phoned Carbone Honda/Toyota in regards to a 2012 Toyota Yaris listed for sale on Autotrader.com. A Mr. Everton Brownie answered my call, and assured me that the vehicle was still available, despite the interest of a woman looking to purchase her son his first car. I decided to leave work early on Friday afternoon at approximately 2:00 in the afternoon, to make the nearly 60 mile drive to the dealership. When I arrived at approximately 3:20, Mr. Brownie was busy with another client, so I waited in the Toyota lobby to meet him and test drive the car. Roughly 30 minutes later, I was provided the keys to the Yaris, and took it for a test drive. Knowing that I wanted the car, I was escorted into the Honda showroom by Mr. Brownie, at which point negotiations commenced.
I'm not entirely certain what happened for the next two and a half hours, however I did not make the roughly 65 mile trip back home in my "new" 2012 Yaris; its worth mentioning that home and work are also 60 miles apart, therefore Bennington is very much out of my way. I really wanted to close the deal on this Yaris, and attempted to negotiate rather quickly, hoping that I could secure financing and go home. This was for naught, however, as by the time Mr. Brownie finally returned with a signed vehicle purchase agreement, at around 4:45, the banks had already closed for the day, and financing could not be secured.
I understand that the sales department were busy on a Friday afternoon; I also understand that lending institutions typically shutter early on Fridays. I planned to travel out of state that evening, and wouldn't be able to return to Bennington the following day, Saturday the 14th, to take delivery of the car, so I left a $100.00 deposit to hold the car until Monday.
So, $100.00 lighter, and signed purchase agreement in hand, I devised my own financing, with a local credit union, on the morning of Monday the 16th. Via phone conversation and email, this credit union was able to secure financing within 25 minutes, and I would have a check waiting at the local branch. I called to confirm the vehicle's availability, and, having left Mr. Brownie a voicemail, I decided to call back and speak with a sales manager. I believe I spoke with a Jim or a John, the name escapes me, who had informed me that the vehicle had sold. Deflated hardly explains my sentiments upon hearing this news. This Jim or John stated that the 2012 Yaris was sold on Saturday, and that Mr. Brownie was instructed to call me that day to inform me of this news. I received no call from Mr. Brownie until Monday morning, but I'll get back to that point later. My irritation wouldn't be so insufferable if I hadn't already secured financing on this vehicle; had I known it was sold, I'd have never called the credit union.
Mr. Brownie's phantom phone call from Saturday was finally made on Monday morning, and it was received as a voicemail. Mr. Brownie proceeded to apologize for not being at work on Saturday to inform me that the car was sold before I had even looked at it, and the ever passing buck was placed in the lap of the F&I dept. for not making this fact known to the sales staff.
Mr. Brownie's second phone call/voicemail, which is still recorded on my phone, was nothing short of a passive and grossly unprofessional diatribe wherein he scolded me multiple times for not checking my voicemail, and that he had, in fact, contacted me to make me aware of the sale of the Yaris. The issue I take with his ridiculous and unfounded message is that the sales manager asked if I had been called on Saturday, not Monday, to inform me that the Yaris was sold. I was not called on Saturday, I have no records whatsoever of a phone call on Saturday, and I only received a phone call from Mr. Brownie at 10:34 am on Monday the 16th of July, after I had secured financing for a car that was no longer available.
At 2:37 pm on Monday the 16th of July, I left the General Manager of Carbone Honda/Toyota a voicemail, and have not yet received a response. I called again at 5:17 pm to find that this person had left for the day, presumably without checking their voicemail. I've left another voicemail on July 17th, again without response.