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Cardinale Volkswagen

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4 Lifetime Reviews

500 Auto Center Cir, Salinas, California 93907 Directions
Sales: (866) 430-2124

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4 Reviews of Cardinale Volkswagen

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June 03, 2011

"when i test drove my new vw, the salesman promised to..."

- chook74

when i test drove my new vw, the salesman promised to tint my windows and put sport rims on my car. there was no mention of it in the paperwork and i never heard back from them. always get everything in writing there. i kept calling the dealership but they kept giving me the run around.

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Recommend Dealer
No
Employees Worked With
big spanishish guy(forgot name)
August 23, 2010

"I bought a jetta back in June. The sales guy is friendly..."

- seanemily

I bought a jetta back in June. The sales guy is friendly and helpful so the deal went smoothly. However, when move to the finance guy, everything changed. He lied to us and tried to let us buy warranty and features. He mentioned to us the monthly payment will increase about $30~40 if I purchase Gap + LoJack + alarm system. Its really a great deal so I did purchase it. I later found out, he didnt tell me the payment also become to 72 from 60 months. Then I went back to cancelled all of it after one week. The finance guys tried to convince me dont cancell it or buy other features instead. I insist so both of us sign on a paper and he said will process it for me. One month later i called back, the finance guys said it took 45 days to process, so I keep waiting. Two months later I call back, the other guys tried again to convince me not cancel ot or buy other feature instead. Today I called, and the guys said "My manager said we can cancel the Gap for you but the LoJack and alarm are not refundable" They didnt tell me that was not refundable after two months? Are they liar or dealer ship? Are all other VW dealers the same as this one?

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Recommend Dealer
No
Employees Worked With
sales, finance guy
August 21, 2009

"I have a 2004 Touareg...It was a few months out of..."

- janet47

I have a 2004 Touareg...It was a few months out of warranty and the drive shaft needed replacing....It was going to be about $1200.00....Jesse called VW on my behalf, and I didn't have to pay anything...I was literally shocked..I thought maybe they'd give me a few hunderd off, but Jesse told care of it all since I'm a good customer and have gone to Cardinale many times....Thank you Jesse!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Jesse (service department)
October 23, 2008

"I bought a VW trailer hitch from the Wester VW dealership..."

- RogerPittman57

I bought a VW trailer hitch from the Wester VW dealership and installed it myself. Five mouths later I took it to Cardinale VW because the electrical never worked after installation. They charged we $100 to diagnosis the problem which they said was with the trailer, not the hitch. I took it to a professional hitch business and they said it was the wiring inside the VW hitch. I took it back to Cardinale and they looked at the problem twice and came to the same conclusion, it was a connection problem inside the VW hitch. They ordered parts and labor to repair the problem was over $500. I asked why this was not covered under warranty. The dealer and VW Customer Service said that the hitch had a 12-month warranty and since that time had expired, the part was not covered. I argued that I first brought the hitch problem well within the 12 warranty period, that they failed to diagnosis the problem, charged we for the service covered under warranty, and now you want to charge me for parts and labor after they finally found the problem they should have found in the first place when the part was under warranty. I plan to litigate. Any one else have similar issues with this dealer? Help we rid this pestilence from our community!! rogerpittman57@hotmail.com

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Recommend Dealer
No
Employees Worked With
Service
1
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