I bought a jetta back in June.
The sales guy is friendly and helpful so the deal went smoothly.
However, when move to the finance guy, everything changed.
He lied to us and tried to let us buy warranty and features.
He mentioned to us the monthly payment will increase about $30~40 if I purchase Gap + LoJack + alarm system.
Its really a great deal so I did purchase it.
I later found out, he didnt tell me the payment also become to 72 from 60 months.
Then I went back to cancelled all of it after one week.
The finance guys tried to convince me dont cancell it or buy other features instead.
I insist so both of us sign on a paper and he said will process it for me.
One month later i called back, the finance guys said it took 45 days to process, so I keep waiting.
Two months later I call back, the other guys tried again to convince me not cancel ot or buy other feature instead.
Today I called, and the guys said "My manager said we can cancel the Gap for you but the LoJack and alarm are not refundable"
They didnt tell me that was not refundable after two months?
Are they liar or dealer ship?
Are all other VW dealers the same as this one?