I will never go back here. Most of the service reps are good except Carlos and the service manager (rude and unhelpful). Every time I have had him there have been issues, primarily around letting you know when your car is done. Recently I had my car in there and it started with me waiting almost an hour to be helped by Carlos. When he finally got around to me he said he was waiting for the two truck driver to drop my car. That was a lie because the tow truck driver finished 39 minutes earliwr, which I know because he called me. Then what was supposed to be a week. On the day my cars was to be done, I did not hear from anyone. I tried calling twice with no one giving me an answer. The next day I tried again and finally after 2 tries and several hours of waiting, plus the insurance adjuster trying to get an answer I waited on hold for 15 minutes for Carlos to finally come on the line and tell me my car was going to be another week.
Yesterday when my car was to be done and I can get it back, nothing again. I called Carlos for him to tell me it was done the day before and he meant to call me. Since I didn't find out until too far into the day I had to wait until today. When I got there Carlos had told my adjuster if he sent proof their check was on the way I could get my car, but Carlis didn't tell anyone and then said no. Turns out some confusion on the check from the day before which Carlos failed to contact me or Insurance to get cleared up. So once again lack of follow-up. I ended up having to pay 7800 out of my pocket and have the insurance company reimburse me in order to get my car back. When I tried to get the manager to help he was rude an unhelpful. I told him I fly out tomorrow and will be gone for 5 days his response was well we need to figure something else out because you can't leave your car here. Even the manager has poor customer service.
My advice, stay away. I was going to trade my Sonata in on a Hybrid next year it will not be happening at this dealership.