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Carma Automotive Group

Duluth, GA

3.3
215 Reviews

4189 Abbotts Bridge Rd

Duluth, GA

30097

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Showing 215 reviews

May 27, 2017

This place is awesome This review is long overdue!! However, I'm happy I waited to it bc I had time to get to know my vehicle and see how well it runs. I would recommed Car More

by Trinitymom2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Robinson, Marty Matiz
May 24, 2017

Good experience overall The dealer was great and had a good varietyof vehicles. They where willing to negotiate and felt like I was able to get a good deal. More

by Edeck2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Craig
May 23, 2017

Terrific car buying experience No pressure. We loved the buying experience here. Would recommend to anyone. We got a great deal. The salesperson was very friendly and no pressure. More

by Jayhawker1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Craig, Terrance Robinson
May 17, 2017

Awesome!!!! We had an awesome experience with Carma. We set out to find THE truck that day. Shelby was GREAT!!! No pressure. Truck was priced just right. No overk More

by Prazesngr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett
May 14, 2017

Great and easy. Nice people. Made it easy and we can't complain. Breana was great to work with. She really seems to know her cars. Clean place. More

by Besadler89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breana Vinson
May 13, 2017

The Best! I had some problems gathering information that I needed to qaulify for the loan on a vehicle that I loved. My salesman "Marty" and my financial person More

by Cbstewart15
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee, Terrance Robinson, Marty Matiz
May 13, 2017

Horrible Experience I purchased a 2011 BMW 740i from this dealership for my mother as mother's day gift. Although the car runs pretty good we noticed a chip in the windsh More

by Mario Pondexter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shelby Bartlett
May 19, 2017 -

Carma Automotive Group responded

Mr. Pondexter I have followed your complaint closely. It is unfortunate I cannot participate in every deal, so I can clarify issues in situations like this before the purchase is completed. First of all, we allow our customers to inspect all cars, and even get an inspection from a third party if necessary. We CPO our vehicles, however, At any point, we don't advertise a specific Manufacturers Warranty. Since I cannot be part of every deal, and to protect our customer from miscommunications, our Dealer created a form that is signed first with every deal, and it is titled "PLEASE READ AND ACKNOWLEDGE BEFORE SIGNING ALL DOCUMENTS" (This title is written in 18pts letter) This form was created so, you understand the process, and what you can do to protect yourself from miscommunications. In this form, There are 5 very simple to understand points written in font 12pts so letters are big. It clearly states 2) For your Peace of Mind, we include all forms for you to read and sign. You should sign after reading all Documents and Asking all pertinent questions and clear all doubts, at the time of signing them. 3) Management takes very seriously ALL Promises made to Customers. For your Own Protection, any promise made to you by any representative of the Dealership will only be honored, if they are included on the WE OWE form. 4) If a promise was made to you, and it is not included in the WE OWE form, please, stop signing and ask for a Manager. The reason of this form, as you can see, is to give transparency to the sale, and protect you. I have reviewed your file, and this is what I found: 1) You signed the Acknowledgement. 2) The We Owe form, clearly stated "Nothing Promised, Nothing Owed" 3) A Buyers Guide was signed by you. The Buyer Guide clearly states the CPO warranty coverage and what parts it covers. (Windshield is NOT included) 4) A full Copy of the CPO Contract was signed and received by you. Based on all this information, I could not find any elements to support your claim. I cannot make a decision on a "He said, She said" dispute. Our employees are trained on the CPO coverage, and with the volume of cars we sell, this is a very unusual complaint. Please, do not read this as any kind of accusation. I'm just stating that at some point, apparently some kind of miscommunication occurred, and even if you understood that the glass was covered, you failed to protect yourself as we recommended in the initial form. I don't see or could find anywhere in all the paperwork, anything that could have lead you to believe the windshield was covered. We assist customers that have issues after the sale all the time, participating somehow on the repair, and/or directing them to providers that will work with them for a lower cost. As you can see from our reviews, we are successful most of the time. I apologize you have a bad experience, If I can assist you any further with any other issue that may arise, please feel free to contact me. Alfredo General Manager Carma Automotive Group

May 10, 2017

purchased a 2011 Mustang GT/CS. Brittany was quick to reply to my inquiry. Greg made it a friendly smooth transaction. Nice showroom with a large selection of cars,especially Porsch More

by James O Adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Britnnay, Greg Craig
May 10, 2017

Great Costumer Service Great people. I have a very good experience at this dealership. Very professional and committed to meet costumers' goal. Friendly environment. I do re More

by Ginaiartiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Craig
April 29, 2017

AMAZING!!! amazing dealership and friendly people! Would definitely come back! Got me in and out really quick! Marty was really nice and helpful! I love Carma!! More

by Tylerrose062211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Matiz
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