Carman Chrysler Jeep Dodge - Service Center

Joseph is rude and disrespectful they lack in providing care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of custome care and respect for customers and their vehicles. Being treated as a liar and As a professional business they MUST do better to take care of customers vehicles and avoid damages as well as frustrated customers. More

I have emailed Mark Webb 5 times about an issue with my vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as we vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as well. Poor customer service. More

Great customer service when had an issue with Jeep service. Excellent help to resolve by Mark and Alex. service. Excellent help to resolve by Mark and Alex. More

This Dealer is Horrible! I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first bad vibe was, as I pulled into the service door with my vehicle, I noticed the mess all over the bay floor. I then spoke with the advisor and let him know that I would like to drop my Durango off for an oil change and rotation. He first proceeded to say how busy they were with work, which I was completely ok with. The truck could've sat at the dealer for a week or two if need be. The advisor began to take my information and then said "We are not allowed to take in new customers if you never had any service done here before" He also stated they were extremely backed up on big transmission jobs. My question to him was "so the same technician who does transmission repairs do your oil changes and rotations"? He proceeded to say "the last advisor who took in a new customer was in trouble with management for doing so" As a 15-year employee for a very reputable heavy-duty truck dealership group (service manager). I would NEVER tell any customer I can not take in their vehicle no matter what the repair is! I left Carman's service department and brought my truck to Hertrich where they took it right in without any issues. I've purchased multiple new, used vehicles from Dodge dealers. I've used multiple dealers for parts and services. This dealer will NEVER see a cent of my money! My advice to anyone looking for a Dodge dealer in the New Castle County area would be to avoid Carman Chrysler Jeep Dodge at all costs! More

I recently traded in my 2013 Dodge Citadel for a certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service depa certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service department three times and once to Firestone for service. Starting with the 2nd day after buying the truck. Then 9 days after that, (as the service department didn’t give me an expedited appointment), this was after telling them I just bought the vehicle two days prior. Great customer service. The problem, severe front-end vibration over 55 mph, significant left steering wheel pull. So what happened? Carmen Dodge service department balanced the wheels and performed a wheel alignment. The severe vibration was gone, the left wheel pull was still there, still significant. I didn’t go a mile before turning around and bringing the vehicle back to the service department – 5 minutes. And once again more fast talking from the front-end sales manager and the service manager – bring the vehicle back and they would check it out again. Another 7 day wait. In the meantime, Based off my conversation with the service manager, I lost trust in Carman Dodge Service team. So, I took the truck to Firestone. The alignment was off, I paid for a lifetime alignment and a complete 50-point vehicle inspection. Oh from the inspection I learned I am going need tires before the winter. So what happened when I took the truck back to Carman Dodge for the 5th time. I dropped it off at 10am and was called to pick it up at 3:30pm. I was told they did an alignment and 20 a point check. That was a huh moment and a why moment. One Carman Dodge did this on a certified vehicle I bought from them 30 days before. I never told them I paid for alignment, and had the paperwork to show what was done, including the 50-point vehicle check. Needlessly to say, the truck still pulls and is a difficult to drive. Bottom line is Carman Dodge service did nothing to fix the problem. Carman Dodge never took my comments about the steering and the pulling seriously. Never checked the steering or the left axle where the pull was coming from. They never test drove the vehicle to confirm my customer complaint or to see if whatever they did fixed the problem. They performed three alignments, balanced the tires, and performed a vehicle inspection. As a long-time service advisor my question is why? The question now is what I am going to do next. Carman Dodge has shown they can’t be trusted and their claims regarding certified vehicles and standing behind what they sale is just advertisement b.s.. Will Carman Dodge give me an equal replacement? Who knows. I know I am not going back to that service department again. More