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Carman Ford Lincoln
New Castle, DE
1,402 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 50 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2025. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 154 service reviews
April 23, 2026
Carmen Ford Lincoln is without a doubt the most reliable and trustworthy auto dealership both in service and sales. I and my family members will always choose Carman for all our automotive needs. They are t and trustworthy auto dealership both in service and sales. I and my family members will always choose Carman for all our automotive needs. They are the best. More
by jtcannavo
Employees Worked With
Other Employees :
Brian Giacchino
November 01, 2025
Joe was attentive, personable, and well informed about my car and its status. Joe is a role model for all service personnel. car and its status. Joe is a role model for all service personnel. More
by dennisshrock
Employees Worked With
November 06, 2023
very good customer service. excellent., They brought the car to us.. That was a big plus.. My husband is 90 and i'm 84. couldn't ask for better service'. Joe and Eric took th excellent., They brought the car to us.. That was a big plus.. My husband is 90 and i'm 84. couldn't ask for better service'. Joe and Eric took the best care of us.. , we will be letting friends and family know of your great service More
by lavenderh01
September 07, 2023
Scott was excellent. Very detailed in explaining process and was willing to assist with all questions and needs. Would 100% refer to Carman in future Very detailed in explaining process and was willing to assist with all questions and needs. Would 100% refer to Carman in future More
by faustin
May 29, 2023
I will be in the car front of your car it’s speaking for you so if you need anything just take a quick break from the car and see how it goes and then we could talk about what the best thing is for you to b you so if you need anything just take a quick break from the car and see how it goes and then we could talk about what the best thing is for you to be able to talk to the service manager or the customer service person will never let you down. 302 2206613 More
by arswierzbicki
Employees Worked With
Other Employees :
Larry
May 02, 2023
Great and timely service today from Carman Lincoln. As a family business, they value you as a customer and treat you with respect! Thanks, especially to service advisor, Joey G. who took care of me tod As a family business, they value you as a customer and treat you with respect! Thanks, especially to service advisor, Joey G. who took care of me today and had me out the door in less than an hour. Very professional employee who is there to make sure you leave a satisfied customer! More
by vfj1939
Employees Worked With
Joey Giacchino
April 01, 2023
I came in with a 2015 Fusion and left with a 2017 MKC real quick. Scott really knows what he is doing and is really patient with a great sense of humor. I would definitely recommend going here for buying real quick. Scott really knows what he is doing and is really patient with a great sense of humor. I would definitely recommend going here for buying a new or used car. More
by leovaldiviaivarra
Employees Worked With
December 30, 2022
Carman Lincoln’s Service Department is the best. They are honest, keep you well informed on the progress of the work being done on your vehicle, and most important, they are very caring about your They are honest, keep you well informed on the progress of the work being done on your vehicle, and most important, they are very caring about your needs. More
by marshmay
Employees Worked With
Joe
December 13, 2022
Took my Ford flex to this dealer for service aftet the dealer I bought the car from couldn't figure out what was wrong with it and being told by Ford that I could take the car to any Ford dealer. What th dealer I bought the car from couldn't figure out what was wrong with it and being told by Ford that I could take the car to any Ford dealer. What they neglected to tell me is I would have to pay $978 in labor cost to install a $25 part for a problem that was on going and unable to be fixed by the previous dealer. They kept my car for a week and didn't have any loaner vehicles available which then led to another $1300 in rental car fees. I was stuck because the car was not running and they conveniently waited until after it was already towed there to tell me there were diagnostic fees which was about $500 because it appears Ford mechanics struggle to diagnose their products. More
by Platinom92
Employees Worked With
Chris Rebori
November 02, 2022
The worst service I ever had. I got a flat tire on my way to work and had my car towed there, they replaced my tire with a new one and told me it was ready. Start my 45 minute dri I got a flat tire on my way to work and had my car towed there, they replaced my tire with a new one and told me it was ready. Start my 45 minute drive home over the bridge and on the turnpike to find out the “new” tire they gave me had a broken stem and was flat - called them back since this happened within 20 minutes of me picking my car up and Chris told me I could either wait on the side of the turnpike for two hours or use an air pump to drive back over the bridge with my flat tire. Then accused me of hitting something and told me he would absolutely not be issuing a refund under no circumstances. Receipt says they did a maintenance check of my car and tires/wheels so you think they would have caught this right? Not according to their manager. Shady business and trash customer service. More
by Car
Employees Worked With
Chris Rebori
