Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut.
I was told over the phone 85 dollars. seemed high but I was at the mercy of a stealership. I arrive there and the service agent I dealt with reminded me of the drunk uncle at the Thanksgiving table. Argumentative, aggravated, and honestly not that bright. I explained why I needed the keys reprogrammed b/c it was previously a fleet car etc...
He quotes me 120 right out of the gate, even though we discussed it on the phone, I then asked if while they are programming and it is on the diagnostic computer could they jot down the door pad code. He said "sixty dollars". Literally no other part of a sentence, just "sixty dollars". Like a neanderthal. I said "I am sorry, are you saying there will be an additional charge?"..."sixty dollars" comes my way again. Now I think he may be challenged so I ask for the service manager. He was polite but explained they pay a lot for the computers and just b/c it is on the screen doesn't mean they could give it to me free. And it will be sixty, plus 120 for programming, plus 50 for the key to be cut. I left and went to Sheridan Ford. Guess what? 85 dollars and 45 minutes later I had my keys cut, reprogrammed, and the door code jotted down for me at no charge, I hope you guys read this at Carman Ford, You suck and your competitor ate your lunch. Your pricing, attitude, and intellect were all an embarassment to the Ford brand.