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Carolina Chrysler Dodge Jeep Ram - Service Center

5.0

26 Lifetime Service Reviews

891 Hwy 1 S, Lugoff, South Carolina 29078

26 Reviews of Carolina Chrysler Dodge Jeep RAM - Service Center

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June 16, 2018

"Excellent service since robbie came"

- Brucie

With robbie on board, the service dept hs soared. Always pleasant to work with and full of knowledge Look forward to business with them in the future

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Recommend Dealer
Yes
Employees Worked With
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 07, 2018

"Amazing Customer Service Experience "

- mgbender

The service team at Carolina Chrysler Dodge Jeep Ram is top notch. I had my Jeep in recently and the customer service was phenomenal. The service on my car was great, and Robbie was extremely accommodating and professional. Plus, when a small issue arose after I brought it home, Robbie sent out two employees to check it out. Excellent experience!!!!

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Recommend Dealer
Yes
Employees Worked With
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018

"Review"

- Dara Barron

I called this morning to ask where the light switch for the inside of my Jeep. The response was prompt and I didn’t have to explain a lot before I was given the appropriate answer. Thank you

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Recommend Dealer
Yes
Employees Worked With
Jonathan Francis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Grandon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joe Sarette
October 05, 2017

"Outstanding Service"

- Navy Chaps

Really helpful and trustworthy... The staff was very kind and they salesman was not pushy or demanding. I would definitely return when I am need to purchase.

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Recommend Dealer
Yes
Employees Worked With
Steve Grandon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2017

"Awesome Service Department"

- Mpace

Every time I go to this service department, the staff is very friendly and quick to help regardless of how busy they are! I'm always greeted with a smile and I always leave knowing that my vehicle was taken very good care of! Thanks for all the hard work!

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Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2017

"Easy and painless experience!"

- L McKnight

Was thinking about trading up on my truck. Came in to get an oil change and wound up doing just that. From the start my sales consultant was friendly, patient and above all listened to my needs. She was professional and made the process easy. Michael also helped and made the process straight without being pushy. I highly recommend the team at CCJDR!

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Recommend Dealer
Yes
Employees Worked With
Victoria Charles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Teague
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 16, 2017

"Unbelievable"

- Chris1980

So let me start off this review with the backstory, I bought my wife a new 2015 Dodge Grand Caravan back in 15 (naturally). Now fast forward to present day, my wife was driving to pick up our daughter from preschool when she got a flat. She called me up not knowing what to do, so I used our service to change her tire since I was at work and two hours away. Well she calls me back because the mechanic cannot find the spare and says it’s not there and the tire cannot be repaired because the puncture is on the side wall. So of course I get furious, what kind of mechanic can’t find a spare? (I ended up apologizing) So after waiting for hours, she calls one of her friends to pick her and our daughter up. Meanwhile I call the tow company and had choice words (which like I said, I apologized later) and then I decide to call Carolina Chrysler just in case for some reason maybe they forgot about the spare when it rolled out of the factory, who knows. So I ended up talking to Travis Thompson, I tell him what has transpired. He is great and calm about the whole thing, he tells me when I get there to have the vehicle towed to the dealership and he will cover the cost. It’s about an hour till they close and I can’t wait for a tow because we have foster care convention in the morning in Greenville and need our Van. Travis says “Don’t worry, if we don’t you fixed up today I will get you a rental on me.” That would be great enough for a 5 star rating right there but like an infomercial, wait there’s more. I didn’t tow the van there but took the tire off and drove to the dealership. There I meet with more great members of the team (Robbie Hunter, Chris Brown, and Rachel Robinson) who took great care of my family. So I meet Travis and talk with him, come to find out and to my shock 2015 and newer vehicles do not come with spare tires!! That’s right, they have a space for a spare but no spare. Travis being the awesome guy he is tells me he is replacing my tire free of charge, a brand new tire. Then out of nowhere Travis and the rest of the service team throw in a brand new out of the box spare tire. All Travis asked from me is that next time I buy a car that I keep Carolina Chrysler in mind. It’s unbelievable and just unheard of these days for that level of customer service. I am so grateful and truly blessed, so thank you very much.

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Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rachel (Parks) Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 11, 2016

"Excellent Service"

- Virginia Knight

I have needed work om my Jeep Grand Cherokee and every time I have had excellent service in a timely manner. I am especially pleased that the service people thoroughly explain what I need and why.

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Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robbie Hunter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 04, 2016

"Happy"

- Rhorton234

We had a very nice time buying our new ddodge dart. David and Steve made buying our car a pleasure after trying to get one with lug off Ford and not being able to get car in same payment range we were paying so a few days later we were in Carolina Chrysler jeep dodge getting oil change and came out with dodge dart within our payment range.

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Recommend Dealer
Yes
Employees Worked With
David Nudelman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Grandon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2015

"Awesome Sales and Service!! "

- terrytruett

Sometimes Thank You seems so Inadequate I want to say Thank You to the entire team at Carolina Chrysler Jeep Dodge - MY Jeep Dealership in Lugoff, SC. I spent 22 years in the Army and have been all over to world. During those years we have driven Jeeps exclusively and don't even think about other brands because Jeep's have been awesome and the quality is absolutely outstanding. We have 3 Jeeps right now so it's safe to say we are a loyal Jeep family. Over the years we have visited many Jeep dealerships and had great experiences. I am now retired from the Army and we live on Lake Wateree near Lugoff and I have to say, our local dealership is by far the best dealership I have ever had the pleasure to work with. Below is just one example of the extraordinary service we recently received there. My daughter came to me one Saturday afternoon and said, something is wrong - my Jeep is not acting right and the check engine light is on. Knowing the deanship was backed up due to the recent flooding with it being noon on a Saturday I picked up the phone and called the service department and got Chris Brown- not really expecting them to be able to help over the weekend. I asked if there was anyway they could at least take a quick look and see if it was safe for her to drive or if we had to get it repaired first. They told me to bring the car in right then and my daughter headed out to the dealership. She came home within an hour driving a new car that they had given her to drive and they kept her car. Within a couple days her car was fixed and has been perfect since. In my 22+ years of driving Jeeps not sure I have had a better experience. This could not have happened at a time that we needed it more. What they didn't know when I called that day was that I had been diagnosed with cancer a few days earlier and was scheduled to start chemo that following Monday. Additionally, we had just had a death in the family. I was stressed and overwhelmed and had a million things I was trying to get done that weekend before I started treatment. The last thing I needed was a car problem to deal with and to try and sort out how to get my daughter to school that Monday. They simplified my life and turned an untimely problem into a great experience. The service department folks also probably didn't realized it then, but they sold me a new car that very day. This past weekend we traded in one of our Jeeps and bought a new Jeep Grand Cherokee Overland - we pick it up today - ironically when I am done with my 2nd chemo treatment that I am undergoing right now. Robbie Hunter, Chris Brown, Alicia Martin and the entire service staff is awesome - I would not consider going anywhere else. Although this is one example of great service - every visit with them has been a pleasure - Thanks!! Car buying use to always be purely about getting the best price and nothing else mattered. Robbie and his team are so good and professional it has really changed the way I think about dealerships and car buying. That, said they are also very competitive on price and I feel that I get a better deal there than all the really large volume dealerships that I use to go to. I have now bought 2 new Jeeps from Carolina Chrysler Dodge Jeep in the last year. I have probably bought 20 + jeeps over the years and buying a new car has never been easier and more of a pleasure than buying from you guys!! Jason Stevens, Cody Grantham and David Nudelman were awesome and made this a great experience. I would not dream of going anywhere else and I am so grateful that after 22 years of traveling the world that one of the very best Jeep dealerships in the business is right here is my own backyard in Lugoff, SC. Thank You!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Stevens, Cody Grantham
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