Purchase: The car was delivered to me with 129 miles on it, was dirty inside (including a razor blade, hair, and dirt on the back seat), and had multiple minor scratches on the outside. When I pointed out the scratches, they had them repaired for me, but I think it was mainly a good wax & buff job. Due to the scratches, I didn't want to sign a "what we owe" sheet from the dealership that said nothing. I added some notes, signed it, and the salesperson later added 'as-is,' so it appeared I had signed it that way. It took me a week to get copies of my sales paperwork after I asked repeatedly (it was done remotely due to Covid), and the first response sent me incomplete documents with only first pages. I later got complete copies, but with some pages scanned upside down, and a warranty document un-readable. I later got a paper copy of that in person. The first set of financing documents were incorrect, not providing the offered three months before first payment. After I noticed that, they provided what they offered. I got the loan for my car, and later got mail notification of a second car loan denied (I only bought one car.) I ran my credit report to see what was going on and saw that Carr and the finance company both ran full credit reports, unsure if that's related to the fraudulent application for second loan.
Service: The front passenger seat electronics needed to be repaired under warranty. When they returned the car to me, there was an inch long obvious scratch into the primer in the paint of my brand new car (1000 miles), a large piece of plastic molding where they'd done the work was on the floorboard rather than re-affixed, and it turned out they hadn't completed connecting the electronics. I was most disturbed they didn't say anything about the scratch, which was super obvious, as though hoping I wouldn't notice. Once pointed out, they did a great repair on the car, but when they returned it to me, the runner removed the review card from the dashboard before walking away, as though they didn't want to be reviewed. My sales rep, Eric G, was helpful and wanted to make things right.
I love my Subaru, and Carr has fixed issues as I've brought them up, but there have been multiple issues I shouldn't have had to deal with. I wonder if other people miss the issues and get taken advantage of.