Mr Len Johnson was extremely helpful in getting me into a car, although I have credit issues. He was persistent and very nice to do business with. He always took my phone calls and continued working on my application with the sales staff, until I got into my vehicle I purchased.
The staff at Carriage Nissan was great. Matt was particularly helpful. He knew the car and answered all of our questions. Everyone involved was willing to make me feel like I was making the right decision.
I did a bunch of online research and know what the market was for the vehicle I was interested in. Carriage had multiple vehicles well within my price range. Most recent visit wAs for complimentary service.
Loved dealing with the friendly staff at Carriage Nissan. I feel Ms. Ash was very considerate of my time and I felt I was her priority while I was in the dealership. I had texted and emailed her several times and she was very quick to answer my questions completely.
Purchased a pre-owned car in July from this dealership. 3 months later come to get a new tire and am shocked to find out there is no tire key for the car. The salesman never informed me my tires had a key or that the key was never included with the car. Im extremely disappointed that you’re selling used cars that are lacking items and not telling the customer. Had you mentioned it I would’ve still got the car and asked that you fix it before I drive it off the lot. Thankfully Tim the service manager is great and pledged to fix the situation for me. Tim seriously saved this situation however, I will never buy a used car from you again and I encourage others not to as well. This is shady business and I prefer transparency.
Ashley, we are very sorry about this situation but happy that Tim was able to help. Our sales and service staff work very closely together and we feel you received a good resolution to the issue. If you think we could have done anything to improve please let us know by emailing upper management at firstname.lastname@example.org. Thank you!