Carter Subaru in Shoreline - Service Center

I took my Subaru into the Carter Subaru service center for repair. Carter Subaru made a mistake in their initial diagnoses but they owned it and made it right. Finding a repair shop you can trust is beco for repair. Carter Subaru made a mistake in their initial diagnoses but they owned it and made it right. Finding a repair shop you can trust is becoming more and more difficult to find. Carter Subaru proved to me that not only are they trustworthy but that they value their customers and are concerned about earning their future business. That’s something that I’m not sure you can put a price tag on. Thank you Paul for the genuine concern you showed and your excellent customer service. More

Again a dealership with a Horrible Condescending Asst Service Manager. Arrived to only find my appointment was never received online , after driving for 30 miles. Tried over and over to convince me my Service Manager. Arrived to only find my appointment was never received online , after driving for 30 miles. Tried over and over to convince me my new vehicle did not need a very needed update. Overall Subaru dealerships are the worst when it comes to friendly customer service. More

JP is the man! Great communication, the technician got the troublesome diagnosis in a timely manner, and the price was less than originally quoted. Nice work JP a Great communication, the technician got the troublesome diagnosis in a timely manner, and the price was less than originally quoted. Nice work JP and thank you for the excellent service! More

Poor service. We just bought a brand new car two months Poor service. We just bought a brand new car two months ago and noticed the rear wiper was missing after going through a touch free car wash. The Poor service. We just bought a brand new car two months ago and noticed the rear wiper was missing after going through a touch free car wash. The service person said we would have to get reimbursed by car wash for the wiper blade after paying for it up front. We made a service appointment to fix the wiper. On the day of the appointment my husband sat for an hour and a half to be told they don’t have the part. Total waste of our time. Absolutely ridiculous that they didn’t have the part yet scheduled the service. Also unacceptable that we should have to pay for it on a car that is a couple of months old. More

I have only good things to say about Carter Subaru Shoreline. They have been cheaper than my mechanic in West Seattle. Yes they are a ways to go for me but it's been worth it. Everyone is friendly and Shoreline. They have been cheaper than my mechanic in West Seattle. Yes they are a ways to go for me but it's been worth it. Everyone is friendly and have gone out if their way to make sure you are satisfied with their work. More

No work done. Scheduled oil change, windshield repair & re-calibration of sensors 2 weeks in advance (first available appointment). Dropped off Outback at 8:30 am. Scheduled oil change, windshield repair & re-calibration of sensors 2 weeks in advance (first available appointment). Dropped off Outback at 8:30 am. At 3 pm I got a call saying they needed to keep the car overnight. I really needed the car the next day so I went in to pick it up. No oil change, no re-calibration, no apologies, no reasons. The windshield was replaced because they sub that work out to a different company (Tru-View, John Winter, a great guy & excellent company). An amateurish operation, and one to be avoided. More

Dealership is great, service is bad. We have purchased three Subaru’s from this dealership and they have been so kind at the dealer. But whenever I am in service I always feel unwanted in We have purchased three Subaru’s from this dealership and they have been so kind at the dealer. But whenever I am in service I always feel unwanted in there? Erin has probably been dealing with my services for the past 2 visits and I have never felt welcomed by her. Today, was just too much. I get it they are busy but they should not have treated me the way they have. The first man I spoke to said they were busy probably two weeks in. And then referred me to Erin. And here goes it all. I tell her that our car was overdue for an oil change and the response I get from her was “well that’s a disappointment” and stares at me. I’m like okay. She’s horrible and because of her and the majority of the people in service I won’t come back for their service. In fact I will call out the only person who has been the only person so kind and helpful to me, CARLOS. He is always kind to my sister and I whenever we go in. Aside from that the people in dealership are kind and welcoming. They don’t nag you and are so helpful. John Sylvester and Desmond are very kind and work hard for what they do. They were able to get us a car even below our means and we appreciate that a lot. And it just shows the type or human beings that they are. Other than that I have no other complain, except for their service. So if you want a car come here. But for other things just drive the extra mile to walker’s or the one in ballard’s Or even on the east side. More

Not so black and white Update: After writing this review, Carter Subaru was able to credit us $1500 towards the cost of repair and found a refurbished transmission. Most of Update: After writing this review, Carter Subaru was able to credit us $1500 towards the cost of repair and found a refurbished transmission. Most of this was thanks to our customer service agent Randy. To be clear, He and Debbie were very kind. Our final bill was close to $7,500. Today I received a phone call from a woman from the dealership whose name I did not catch. She told me that Subaru has since decided to extend the warranty on all CVT transmissions to 100,000. She then expressed her extreme exasperation at my earlier review. She seemed very angry that I didn't state that Carter Subaru gave us the $1500 in service credit. Our conversation was awkward and ended ubruptly when she hung up. The credit was not mentioned because it had not yet happened. The woman who called me today was incredibly rude and unreasonable. She could have politely asked me about my review or even if would be willing to change it. I don't know how to go about getting our money back since she made it quite clear I should never go there again. Here is how the rest of the service went: Once I was notified they had the part and could begin work; I asked Randy to please let me know if they find any other problems with the car. We went to pick it up and the 60,000mile check list showed the at needed a new battery and a new brake light. I asked Randy about it. He said the service center did not notify him of these problems. He immediately offered to cover the expense of a new battery and light. I just had to come back the next day. It went fine. My car sounds great. As for my earlier review: No one is happy about having to drop thousands on a new transmission. It was very difficult to get a clear answer on why they didn't find a problem with the transmission when they replaced the head gaskets. My previous review: Noticed my Subaru Impreza had an oil leak a few months back. Took it in, turns out it needed new head gaskets. Luckily it was covered under warranty. Took my Subaru in for its 60,000 mile check up and they now tell me the transmission needs to be replaced. It will cost $8,000 plus the $800 for the 60,000 mile tune up. There was no check engine light on. The transmission just failed somewhere between 58,000 miles and 62,000. Of coarse right outside the warranty. The various b.s. answers from customer service only made it worse. They have ruined my finances. Will never go to Carter Subaru again or own another Subaru. If cars were designed to fail right when the warrany expired they wouldnt cost so much. More

great service department I have purchased 2 Outbacks from Carter since 1999. We service our cars there because of the great customer service we get from Bennie C. In the serv I have purchased 2 Outbacks from Carter since 1999. We service our cars there because of the great customer service we get from Bennie C. In the service department. We have already referred a handful of friends to Carter because of this. More

Very helpful and friendly. My car had a problem that two other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they do other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they don't give you a car with gas in it, but I guess I understand. I'll go back for sure! More