My 65 year old mother placed an order on Aug 22, 2019. I helped her pick a car on carvana and through the purchase experience because she is not great with doing things online outside of the Office suite programs. We completed the application and I let her know someone would be calling her to finish her application or if they needed more info because that's what the pop-up on the last step said, "we will be calling you soon". They never called, they emailed her looking for some documents and she didnt see it. They did call days later to reschedule her delivery date which she was shocked by and after realizing she didnt check her email felt personally responsible for this mistake and rescheduled the date as well as reached out to me to provide the documents and upload them which she didnt know how to do. Meanwhile, in order to cancel her insurance she turned in her liscence plates. So now she will be without a car for about a week which was an inconvenience but she felt responsible at this point for this mistake. Yesterday she was concerned that the scheduled delivery date was on a holiday (labor day) and she would not be able to get a liscence plate to drive to work this week and she was unsure if that date was accurate. We went onto their website and logged into our account and opened up a chat bubble offering answers to questions. We typed out the questions and were sent a link to find our answers, the link led to a step in the purchase process to trade in your car. Obviously not what we were looking for. We clicked out and called carvana. We confirmed the liscence plates would be on the car, the delivery date and breathed a sigh of relief that the car was days away. Twenty minutes later Carvana called and said the order was cancelled entirely. Whatever link was sent in the chat had not been completed so our order was now cancelled unless we resubmitted it entirely. We did this on the phone with the representative and then were told that the new delivery date would be five days later. We spent an entire day pleading with carvana to fix THEIR mistake and put our vehicle back out for delivery on labor day. Using an automated program may be useful but they have no control what-so-ever. We are so disappointed, they have done NOTHING to rectify the situation. They take no responsibility and have no ability to help their customers. I sat on hold for 6, 15 minute intervals, my mother was on the phone 4 times. Their technology is garbage.