Carvana

My second buy and sell from carvana. The first car needed a new thermostat during my trial period and it was a hassle but taken care of. Second car has a crack in the windshield. Didnt n The first car needed a new thermostat during my trial period and it was a hassle but taken care of. Second car has a crack in the windshield. Didnt notice at first. Went back to dhow them about 2 hours later and “my ticket has been closed out” and submit a ticket with silverrock. Well silverrock says no it has to come from carvana and nope carvana is not paying for it. Just went from being an advocate to frustrated over a $100 windshield. More

I’ve purchased two vehicles with Carvana and the first one was an amazing process, car was perfect but unfortunately it got totaled so I decided to go with Carvana again and purchased the same car just a one was an amazing process, car was perfect but unfortunately it got totaled so I decided to go with Carvana again and purchased the same car just a year newer because I loved the car I’d had. Within one month of having the new car, less than 1,000 miles driven, the turbo started cutting out and check engine light came on with a code for turbo under boost and the engine had a slight knock that a car with only 47000 miles shouldn’t have. Carvana put an oil change sticker on the window to have it done again at 51000 miles, I took it in at 48000 to have it serviced and it took the guy underneath over 20 minutes just to get the filter off, the battery was a FACTORY FORD battery about 6 years old, the engine air filter was way past due and the cabin air filter was completely black. The inspection they claim they do was NOT done properly on this car. I had to wait to get it into the shop for the turbo, and the week prior to getting it in, it started missing/stuttering in 2nd 3rd and 4th gear around 2800 rpm. It had gotten to the point that I was afraid to drive it and wound up parking it til I could get it to the shop. The day I went to take it in, it wouldn’t even start, only cranked. After about an hour I barely got it started and to the shop who also had issues starting it. They weren’t comfortable with solving the issue so they sent it to ford who found a major engine wiring harness failure. Because ford is “out of network”, I had to pay a deductible on the repairs and had the car back less than two weeks and the same turbo issue started again. I spoke to Carvana about it and even though ford just had it, I’d have to pay another deductible for them to get it back in the shop. The lady I spoke with was not very helpful, and told me to take it elsewhere and hope the warranty covers it. I paid for the extra warranty for a reason, and that warranty covers the engine/transmission/drivetrain and the turbo is part of what should be covered. All of this and I have put only 4000 miles on this car in the 4 months I’ve had it. The mechanics that are “in network” don’t seem to want to do work required for repairs. I loved Carvana my first time using them but do not recommend after this second round. More

I purchased a 2019 Jeep Compass with close to 60K miles from Carvana in February 2023. I was told by my significant other that the tires needed to be replaced (how did they pass inspection?). In March 2023 from Carvana in February 2023. I was told by my significant other that the tires needed to be replaced (how did they pass inspection?). In March 2023 the rack and pinion had to be replaced (how did that pass inspection?), luckily that bill was covered under the extended warranty. In August 2023 I started experiencing issues with the Transmission control module (check engine light came on), and there was a coolant leak issue going on (how did that pass inspection?). In December 2023 the brake caliper came off while I was driving (how did that pass inspection?), which could have caused a major car accident. The repair bill to replace one brake caliper was over $400. In March 2024 I was informed by the Jeep Dealer Service Center that my engine needs to be replaced. They quoted me a price of $12,000 to replace the engine. The moral of my story is I was sold a LEMON!! Whoever performed the 150 point check INSPECTION did not accurately and honestly identify the aforementioned mechanical issues. I contacted Carvana to address my concerns and guess what? I was told by the Support agent Athena, Carvana is no longer responsible for this issue. I’m outside of their warranty coverage plan, and they can’t override the policy. I have so much supporting evidence / information to provide to the Better Business Bureau. I only had my vehicle for 1 year, and I am experiencing so much financial and mental distress, due to the aforementioned mechanical issues. It is extremely unfair that I am now out of a vehicle, that was used for work, and to transport my children around. Above all of this, I am financing this vehicle with a monthly payment of $595. I won’t get much for it, if traded in, and there’s still a significant balance owed on the loan. If I give the vehicle back to the finance company Bridgecrest, repossession will be added on my credit report. More

If I could give zero stars, I would! I was approved for financing, had a date and time set up to pick the vehicle up, only to be told that I had to produce a cell phone bill in my name t I was approved for financing, had a date and time set up to pick the vehicle up, only to be told that I had to produce a cell phone bill in my name that matched my number. Well, my bill is in my wife’s name and bc it doesn’t list my name anywhere on the bill, they cancelled my purchase. I have never witnessed such xx in my life!! They had no problem taking my down payment, or the auto insurance policy which was also in my wife’s name, primarily. This “seamless” process is a crock of crap. Idk what the heck having a cell phone bill in my name has to do with my ability to pay - oh, wait. Yes I do. It has NOTHING to do with it! Buyer beware, before you get your hopes up like I did. Now I have no way to get to work next week, since my wife starts a new job and we only have one car between us. I guess I’ll be getting fired. Thanks for nothing, Carvana! :( More

They backed out of financing due to my cellphone not being under my name but family plan under my wife. Wasted week for me and did it on delivery date. being under my name but family plan under my wife. Wasted week for me and did it on delivery date. More

Horrible communication don’t accept income from ride share contractors. Uber/Lyft. I’ve been a driver over 8 years make over 50k just with that and it was no good for them for verification of employment share contractors. Uber/Lyft. I’ve been a driver over 8 years make over 50k just with that and it was no good for them for verification of employment. How is that fair and allowed? More

STAY AWAY! !! BEWARE!! Cant give zero stars. Vehicle was delivered with a blown engine, Carvana is taking care of the repairs, but I have to pay for my own renta !! BEWARE!! Cant give zero stars. Vehicle was delivered with a blown engine, Carvana is taking care of the repairs, but I have to pay for my own rental and the monthly payment on a vehicle that was delivered with a blown engine. Won’t have the vehicle back for a month. I would rather deal with shady salesman than this company. After reading the reviews sounds like it’s a trend of selling vehicles that are about to die and giving ZERO customer service about it! Worst company I’ve ever done buisness with! STAY AWAY!!! More

I cancelled a purchase during weekend, in fact after 24h shipping term cancelation. But Carvana took into consideration the fact that there was no shipping issued and refunded me. I do not suggest anybody s shipping term cancelation. But Carvana took into consideration the fact that there was no shipping issued and refunded me. I do not suggest anybody should do the same, but it should tell you about their integrity and customer satisfaction. That is not my family first vehice purchased from Carvana neither the last. More

Not only was my SUV delivered without the heated seats it was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take was supposed to have, it was delivered with. Cracked windshield. Delivery driver said “No problem. Just file a claim with warranty and they will take care of it. That is how we are handling cracked windshields”. Warranty company says we don’t cover glass. After spending a great deal of time dealing with several different advocates and ai bots, Carvana says it will take another 2 days to figure out how to handle the situation. What is so hard about paying to fix a windshield that came from you cracked. 0 out of 10. Would not recommend. Carvana is the absolute worst. More

I have been a repeat Carvana customer, having purchased my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has le my second vehicle from them in the last two years. My initial experience was positive, which is why I returned. However, my latest transaction has left me with mixed feelings, primarily due to issues with the vehicle's condition upon delivery. Upon receiving my vehicle, I discovered a crack/scratch on the navigation console screen, a defect not listed among the reported imperfections on Carvana's website. When I reported this to Carvana, they directed me to their warranty partner, SilverRock, who labeled the damage as "standard" and therefore not covered. This response was disappointing, especially since the damage was not disclosed prior to purchase. While I understand that used vehicles come with some wear and tear, transparency about the vehicle's condition is crucial for an informed purchase decision. My concern isn't with wear and tear but with Carvana's accountability in accurately listing the vehicle's condition. Despite my attempts to address this issue directly with Carvana, emphasizing my status as a loyal customer seeking a fair resolution, I was met with responses directing me back to SilverRock or stating that Carvana employees are unable to make exceptions. I am currently within my 7-day money-back guarantee period, but I had hoped for a resolution that would not require me to return the vehicle. As a customer, my expectation is for Carvana to take responsibility for the accuracy of their listings and to offer reasonable solutions when discrepancies arise. Unfortunately, this has not been my experience. I can therefore no longer recommend Carvana to friends, family, or whoever is reading this. I am sharing this review not out of frustration but in the hope that Carvana will improve its processes and customer service. The convenience and innovative approach of Carvana's business model are undeniable, but accountability and customer satisfaction should be equally prioritized. I remain hopeful for an amicable resolution and believe this feedback can contribute to improving the experience for future customers. More