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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 21, 2022
was so excited not to have to deal with sales people and haggling. This has been going on over 2 months. First car- 24 hours after purchase, they emailed me saying there was major recall and the sale cance haggling. This has been going on over 2 months. First car- 24 hours after purchase, they emailed me saying there was major recall and the sale cancelled. I'm not sure why it was for sale in the first place Car 2- we drove 2 hours to pick up the Ford Escape. Three days later check engine light came on. It was within the 7 days so I told them I would like to exchange it. Car 3- choose a hybrid with 70,000 mi on it got through the process only to find out the warranty doesn't cover the $7,000 battery expected to last 100,000 mi. Car 4- once again drove 2 hours (each time husband has to take off work). The car came out of vending machine with the drivers side mirror cover missing. They had noticed the paint didn't match but unfortunately they had ordered the passenger side and would take two weeks for replacement. Got in the car, all the pictures were worn off key fob, had to just keep pushing buttons to find how to start car at this time found the remote start didn't work. Then noticed random wires hanging out of front. That would be the janky installation of CD player in glove compartment. Oh it was filthy, stained and smelled. They did offer a $100 detail. Phone wouldn't sync to Blue tooth. Last straw returned home in Escape with check engine light on. Car 5- the Eco Sport. I have lost count how many times delivery has been delayed. I will say it has been delayed long enough the tags on Escape have expired. I explained this to them. They are very sorry I have to drive 2 hours 5 days away with expired tags and check engine light on but they have no solutions. I will say they have the nicest customer service people ever More
by christina
Employees Worked With
Many many
June 21, 2022
So far the Carvana folks have been great to work with. There were a few cosmetic issues with my vehicle that weren't noted correctly on the site. They offered to fix them without my asking. There were a few cosmetic issues with my vehicle that weren't noted correctly on the site. They offered to fix them without my asking. More
by davidknochenhauer
Employees Worked With
John
