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117 Reviews of Casey Chevrolet - Service Center
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October 15, 2015
Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More
by disappointed_corvette_owner
Employees Worked With
Will Jordan, Rick Milton, Steve Pagano
Helpful July 08, 2015
excellence! I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from t I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from the technicians to the ladies at the service desk! More
by semiretired
Employees Worked With
Nathan Pearce adn the two ladies at the service desk, Perry Phillips
June 20, 2015
Shelton's experience with caset Chevrolet I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I also only want Rich working on my vehicles. These guys are family, as well as this entire dealership. More
by Shelton74
Employees Worked With
Rj English, Richard Vaughan
June 20, 2015
Review of Casey Chevrolet Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except for a period of time when I was out of the country. When I returned, I had to take the truck in for new tires before I could drive it home. I felt that I was taken in by the Chevrolet dealership. As many times I have been to Casey's I have never felt like I was taken advantage of or cheated. I trust Casey with all of my needs for my truck. Rich Vaughn has always been straight and honest with me and has made me feel like I was the only customer there. More
by engineer
Employees Worked With
Richard Vaughan
June 09, 2015
AMAZING EXPERIENCE I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used to bring my vehicle to Hampton Chevrolet and will bring my vehicle here from now on. I look forward to bringing my vehicle back again! More
by tina
Employees Worked With
Richard Vaughan
June 09, 2015
Professional Care I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to get to them for the repairs I needed without paying for a tow truck. Thank you! More
by Moparnut99
Employees Worked With
June 08, 2015
Terrible customer service I bought a car in September. I'm not thrilled with it, headlight had electrical issues straight off the bat and the tires had constant leaks. But I am I bought a car in September. I'm not thrilled with it, headlight had electrical issues straight off the bat and the tires had constant leaks. But I am more disappointed in the disrespect at the service center than I am with my car. I needed a oil change. In fact I am here as I'm writing this. And I had to call three times in different days before I was even able to schedule an appointment. The first phone call was on a Tuesday around 2pm. No one answered. I called again on Wednesday and no on answered. That was around 11am, I left a detailed message and my Phone number twice. Almost a week went by and no one got back to me. I called the following week and finally was able to make an appointment. For a Monday. June 8th. I come up to the service center and park. No one greats me. No one looks up. I stand by a man's desk hoping to ask where I should park. He it ignores me. So I walk inside to ask the women at the front desk for assitance. They are also rude and uninterested in helping. One man eventually gives me directions to pull the car in on the left. A woman asks who I was meeting- I didn't know. I wasn't told on the phone call. They looked it up and told me it was Perry. The man at the desk who wouldn't look up. When I make an appointment with someone or a company I expect to have that time set aside to be ready for that person. I was here at 1:30. I stood by poetry's desk until 1:36 until he spoke to me. I said hello and he shushed me with a hand motion and Told me to wait a sec. Finally he got off the phone, Looked at me and asked if I was waiting. Yes I answered, I am waiting for you. No he clarified and asked if I was going to wait at the shop for the oil change to be done. Yes I was. He told me to wait inside and turned back around. And that was that. I won't be back again. More
by widenhouse07
Employees Worked With
Perry Phillips
May 06, 2015
The service dept makes customer satisfaction #1. I had an unexplained issue going on with my car. Jeff told me to bring it in for service. Rick worked hard to find the problem. He spent hours on it. I had an unexplained issue going on with my car. Jeff told me to bring it in for service. Rick worked hard to find the problem. He spent hours on it. Even though he could not find the problem, he still gave me piece of mind. And when they had Mark get my car for me to pickup, he took time to get it washed for me. I left there feeling that even though Rick could not find the problem, I still left with a feeling that they really care about me. Thank you . More
by Chevy lover
Employees Worked With
Rick Milton
March 28, 2015
Had a very poor experience I recently took my 2013 Silverado to this dealer to get some interior door trim and the windshield replaced under warranty. I didn't buy my truck at t I recently took my 2013 Silverado to this dealer to get some interior door trim and the windshield replaced under warranty. I didn't buy my truck at this dealership because when I was shopping around they didn't have what I was looking for and the salesmen got into and heated argument over who was going to try and sell me a truck while I was standing right in front of them. The manager had to come over to deal with them before I was help. But that's not what I'm here to tell you about. When I made my first appointment to bring the truck in they had cancelled my appointment due to snow. But they didn't bother contacting me to tell this or to reschedule my appointment. When I went in for my second appointment, Jeff and the service team had no idea I was coming, evidently Patsy forgot to record my appointment on the schedule, so they couldn't do the work then. They manager(don't remember his name) did end up dealing with me and he was nice and sorted it all out but I was already very dissatisfied with my experience so far. So the next week I get a call and they say they are ready to do the work. I drop my truck of in the morning before work and they say I can pick it up in the afternoon. They call throughout the day to update me on the status because they're running behind but they guarantee my truck will be ready for me to pick up that day. Then Jeff calls 10 minutes before they close and ask if they can keep the truck overnight. He was very surprised when I say "no you can't, I need the truck tonight, you said it would be done and you had it all day". Then he says I can't pick it up because it's not done. So I tell him he's going to have to give me a loaner car because I have plans. This is surprising to him and he says they are about to close. I live close by but Jeff tells me I "better hurry up and get in here" before the promptly hangs up the phone. He called me right before they close to tell me I can't have my truck back and he acts surprised and annoyed that I want a loaner!? Anyway, to sum this all up Jonelle was rude and annoyed when I show up to get the loaner. Don't go to this dealer if you don't have to, there are plenty of others in the area. More
by Summit123
Employees Worked With
Patsy Lovejoy, Jonelle Ricks, Jeff Amos
February 23, 2015
Screwing customers one at a time Never believe anything Casey tells you, there contests are a scam, they won't stand behind their word so get EVERYTHING in writing as anybody who work Never believe anything Casey tells you, there contests are a scam, they won't stand behind their word so get EVERYTHING in writing as anybody who works there will tell you what they'll fix and obtain amnesia after you leave. As for my previous post, they did not fix anything,period... reguardless of their response. More
by fred.foskey
Employees Worked With
Who cares they don't
