Casey Honda

I bought a certified used honda from an out of town dealership but go to Casey for maintenance. I had a problem with my car that was covered under warranty. Even according to the service rep at Casey( dealership but go to Casey for maintenance. I had a problem with my car that was covered under warranty. Even according to the service rep at Casey(two weeks earlier). After the work was finished Casey's service rep calls to tell me that my repair was not covered under warranty and they would like to negotiate a price for the repair. I called the dealer I bought the car from, they checked and assured me that the repair was a warranty repair-Still, at casey they argued it was not, my sales rep (from where i bought the car) faxed Casey Honda the paper work clearly stating it was covered (bumper to bumper) Warranty . Even so Casey Honda countinued to argue it was not covered,and told me I needed to whatch out for shadey warranty companies, mind you this is a "honda certified warranty". The service manager from where I bought the car faxed over more paperwork showing warranty coverage and finally Casey conceeds it is a warranty repair. When I get the paper work from Casey Honda there is a line item for estimates. Under this section it states that I had acknowleded a cost of the repair of and an orginal estimate of 900.$.....total lie, I spoke with casey two weeks before having the repair and at that time we agreed it was a warranty repair issue. I guess shame on me for not getting that in writting. I will not return to any Casey auto company for any type of service.....buyer beware More

I visited the dealership on January 11. A commitment was made for the trade in value of my used car and a brand new car was given for test drive. Next day I went with my family and negotiate the price. D made for the trade in value of my used car and a brand new car was given for test drive. Next day I went with my family and negotiate the price. During price negotiation the sales person, Chris, brought the business manager for negotiation. The business manager made very non-professional conversations. At the end of all kind of talks from his he asked me that how much I want to pay I offered $18,000 for Civic 2011 at this point the business manager asked me to leave the store. He said "Your junk car is outside take it back and leave the store now". I left the store and with in five minutes I received call from the sales person saying that he has talked to the big boss and that Honda Civic can be sold for $18,500. It shows that my offer was not in-appropriate enough that made the business manager so angry that he asked me to leave the store immediately. I was with my friends and my wife. It is completely shame on CASEY having people in crew who does not know any thing about ethics and professionlism. More

i have another car from a casey dealership so i was open to getting another car with casey again. i went with casey honda traded a 08 civic for an 2010 civic and im so glad we did! they were so great the pe to getting another car with casey again. i went with casey honda traded a 08 civic for an 2010 civic and im so glad we did! they were so great the people in there were great with my little one who didnt want to stay still! are sales man was great with us and are little one she still asks about her "buddy" , he was great with her and dealin with the fact that she was tryin to run around . everyone worked so hard to get us a great deal and work with us. they got us the best deal we could get. they detailed the car and filled the tank for us before we left the lot even the detail guy came out to make sure it was to are liking. the people were great and so was the sale! i will be goin back when the time comes. i truly recommend CASEY HONDA! BIK was great if your looking to get a car i would find him. he was not the pushy rush rush buy my cars kinda guy he truly cares about you and making your experience a good one. More

i am vary satisfied with this dealership. their customer service is one or the best iv seen. they have a fun and friendly atmosphere, and respond to me in a timely fashion. Biklen Jazexhiu was very helpful service is one or the best iv seen. they have a fun and friendly atmosphere, and respond to me in a timely fashion. Biklen Jazexhiu was very helpful in answering all of my questions and updated me on everything i should know. i would recommend this dealership to everyone. More

I saw the car I had been looking for, at the used lot next to the Casey honda lot. its all Casey though. It was the perfect color, year, and it had the rear spoiler I had wanted. I of course called the l next to the Casey honda lot. its all Casey though. It was the perfect color, year, and it had the rear spoiler I had wanted. I of course called the lot eager to speak with someone to get the information to look up the value of the car on KBB.com and NADA.com well for the price they had marked the car at was $19,500 and on KBB and NADA it was between $14,000 and $16,000 so I spoke with the salesman and told him I wanted to offer $16,000. I come back to find that his manager had already printed up an offer sheet to offer me the car for $17,988. I said no, I am not paying $18,000 for this car, thats ridiculous. I want to offer $16,000 for this car, he said okay and that he would ask his manager, I then said let me speak with your manager, so he said he would get him out there. He finally came out about 10-15 minutes later, and told me he would not sell me the car for that less of money and that they couldnt because they had the "best" warrenty. He treated me like I was stupid and spoke to me as if I didnt know anything about cars or buying one. Thats not even the worst part! the car I noticed had condensation in the left rear tail light, and it had a brand new inspection sticker on it. that wasnt right, it should have automatically failed with the condensation. I take the car up there the next day because it was not fixed that night as promised, they also promised 5 gallons of gas, I definitley didnt get that either. So they keep my car for a day and "fix" the tail light, yeah right. I go to pick the car up and when they finally find my file and bring my car out to me, I look at the tail light and it STILL had condensation in it. I then asked the service lady okay, why is there still condensation in the tail light, she then replied that they had drilled holes into the light and that the water would dry up and drain out and that they "fixed" the problem. I had to leave because I had to get ready for work, and when I got home I called Hall Acura and spoke with a service person in there and he told me that okay the condensation isnt uncommon in that car but, they didnt fix it properly, they took the easiest way out, and the proper way to fix it would be to replace the lenses. I then got very frustrated but figured hey I love this car maybe I can get it fixed myself, he then quoted me an estimated price of $63 per lens. I'm not really sure what the lens is, but I'm sure theres more than 1 in each light, and when I happen to look at the right side rear tail light, that one had condensation too. So both would have to be fixed. I then call back to get the corporate number, I get on the phone with the guy and I will admit I was rude but I was so sick of them screwing around. I told him about the poor service I got from the manager at first, and then I told him about the light and how I spoke to Hall Acura and what they told me. He said hed look into it and call me back. About 2 hours later, I get a call from a different manager at Casey Honda and he proceeds to tell me that I can come and turn the car in because they have looked over everything and they are in the right and I am in the wrong and they wanted to have the best customer satisfaction rates. Well I am not satisfied and I am not sure yet what I am going to do about the car yet. But in all honesty they have HORRIBLE customer service, they dont care about you or the vehicles you purchase. I wouldnt reccommend them to anyone, EVER! More

After getting someone to talk to me (actually difficult as they were so busy) I started looking around at cars. The sales person, like most was eager to get me to sit down, and even more eager to get me t as they were so busy) I started looking around at cars. The sales person, like most was eager to get me to sit down, and even more eager to get me to sign something, this is typical. However, the person I dealt with was borderline belligerent. A friend of mine told me that Casey Honda was "sneaky" and to read the fine print since they tried to get him a higher interest rate than they had verbally agreed on, and it was hidden in the pages of small print. I was not about to sign anything that evening but he just kept pounding, and at times yelling. Overall when I did a little more investigating into the numbers they gave me, they were very high despite the salesman saying they were low. They were far too pushy and combative, nearly calling me stupid at one point for not signing a lease with them (I went in to finance, not lease). Overall the experience was miserable and I would not recommend it. More