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Casey Kia

Newport News, VA

4.7
1,446 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,446 reviews

January 21, 2020

I am not one to leave reviews, but my experience at this dealership was unbelievable!! I am not one of those fortunate people that can walk in and buy a car off the lot or have an abundance of cash to put d More

by Jeepbum
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Saleem
Jan 22, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Kaitlin Fields. We strive to exceed our customer's expectations with radical hospitality. Our goal is to do business with you over and over again by treating you like family. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

January 19, 2020

Came in for a oil change for my 2017 Kia Optima and ended up walking out with a 2020 Kia Sorento. Jacob was very easy going and didnt pressure me into a sell. This is my 4th car from Casey and I highly recom More

by Awortha
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez
Jan 22, 2020 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business for the fourth time on your brand new 2020 Sorento. Also thank you for the positive endorsement of Jacobo Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future! Sincerely, Roberto A. Dial- General Manager

January 18, 2020

Very great people!! They greet you when you drive up and take good care of you. My service writer, Joey is awesome!!! He is a great person and does everything great! More

by glendalabama
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jan 22, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Joey Duncan. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 15, 2020

Kia Optima purchase We recently purchased a Kia Optima at Casey Kia. Our salesman, Jacob Martinez, was very professional and extremely helpful to us. We will absolutely r More

by saherbert28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez
Jan 16, 2020 -

Casey Kia responded

WOW!!! Thank you so much Sally and Tom for the five star review! We are extremely grateful for the opportunity to earn your business on your KIA Optima. Also thank you for the wonderful endorsement of Jacobo Martinez. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

January 14, 2020

Kelvin served us with outstanding care and concern for our satisfaction. He is extremely patient. We purchased a great used KIA Sedona with 2 year warrenty. More

by Apaul733
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Jan 16, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on your KIA Sedona. Also thank you for the wonderful endorsement of Kelvin Williams. It is our goal to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 14, 2020

I was assisted courtously and timely. My complaint is with my driver seat being moved and my radio station changed. No need to adjust seat other than forward or backwards. No need to change the radio! Do More

by Brown
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
January 14, 2020

Love the friendliness, efficiency of the service. Everything is handled porfessionaly as well! Waiting area is comfortable. The service team keeps you updated on needed maintenance. More

by Jsateren
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
Jan 16, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of my service department and staff. It is our goal to exceed all of our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 14, 2020

Amazing Staff and excellent customer service. It has been great dealing with Casey Kia all departments and all professionals I have encountered. Keep it up Casey Kia. More

by Roll Tide
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Crabtree, Kelvin Williams
Jan 16, 2020 -

Casey Kia responded

RTR!!! Thank you for the wonderful five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 11, 2020

Charles was awesome!! It was an awesome buying experience. They had what my family needed at the right price and right time. Friendly and helpful staff made for a good experience! More

by Charles P
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Casey Kia responded

Thank you so much Charles for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer and my staff. It is our goal to exceed all of our customer's expectations with radical hospitality. I look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 10, 2020

The services reps there are awesome. I enjoy have my car serviced there. Jenn has a really loveable personality. Christine is always a pleasure to work with. More

by Hiswife72509
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Jan 16, 2020 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Jennifer Duvall. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

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